Account Manager, Partnerships - StreamLabs

We are seeking a dynamic and results-driven Account Manager - Partnerships to join our team. This role focuses on providing account management support for newly acquired accounts, fostering trusted relationships with key decision-makers, and driving the growth of our products and services. The ideal candidate will have a strong understanding of customer needs, industry trends, and the competitive landscape, as well as the ability to develop and execute strategic account plans. This position requires excellent communication, analytical, and relationship-building skills to ensure customer satisfaction and achieve business objectives.

Key Responsibilities:

Account Acquisition & Relationship Management:

• Focus on delivering exceptional support to new partnerships and accounts to sell the company’s products and standard services.
• Establish and nurture trusted relationships with key decision-makers within customer accounts.
• Meet with customers to discuss their needs, gather feedback, and communicate the value of the company’s products, services, and solutions.
• Build an in-depth understanding of customers’ organizations, business goals, and challenges to better address their needs.
• Gather and document information about customers’ key leaders/decision-makers, including their roles, perspectives, and styles.

Customer-Centric Solutions & Business Development:

• Identify signals that customers may need additional products or services and navigate internal channels to address these needs.
• Help customers explore and understand their broader business challenges and recommend tailored solutions.
• Support the interpretation of data to assess the performance of products, services, and solutions against customer expectations.
• Collaborate with internal teams to create key performance indicators (KPIs) and use dashboards to monitor and assess team performance.

Industry Knowledge & Competitive Analysis:

• Develop a deep understanding of the industry, including market trends, economic challenges, and competitive dynamics.
• Gather and analyze data on competitors’ products, services, pricing, and marketing strategies.
• Build a broad understanding of industry products/services and their applications, distinguishing the pros, cons, and implications of various options.

Contract Management & Negotiation:

• Assist customers in understanding the company’s standard contracts, terms, and conditions.
• Partner with legal resources to develop appropriate contract terms for simple agreements.
• Seek guidance from senior staff to negotiate short-term or straightforward contracts.

Collaboration & Communication:

• Actively listen to customers and colleagues, ensuring clear communication and mutual understanding.
• Use non-verbal cues and body language to demonstrate attentiveness and interest during interactions.
• Offer alternatives and suggestions to address differences and find common ground in negotiations.
• Collaborate within the team to resolve issues, influence outcomes, and achieve shared goals.

Professional Networking & Development:

• Participate in industry associations and networking opportunities to meet new prospects and expand professional connections.
• Stay informed about industry issues, trends, and challenges to better serve customers and identify opportunities.
• Strong relationship-building and interpersonal skills.
• Excellent communication and active listening abilities.
• Analytical mindset with the ability to interpret data and translate insights into actionable strategies.
• Proven ability to develop and execute strategic account plans.
• Knowledge of industry trends, market dynamics, and competitive landscape.
• Strong negotiation and problem-solving skills.
• Ability to prioritize tasks and manage time effectively.

Preferred Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
• 3+ years of experience in account management, sales, or a related role.
• Familiarity with CRM tools and sales analytics platforms.
• Experience in developing and managing contracts.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.