VP, Head of Operations - StreamLabs

We are seeking a dynamic and results-driven Head of Operations to lead and oversee the day-to-day operations of our organization. The ideal candidate will be responsible for driving operational excellence, optimizing processes, and ensuring the seamless execution of business strategies. As a key member of the leadership team, the Head of Operations will play a critical role in shaping our revenue growth, order fulfillment, procurement, and supply chain management, fostering a culture of innovation, and delivering exceptional value to our customers and stakeholders.

Key Responsibilities:

Strategic Leadership

• Develop and implement operational strategies aligned with the company’s overall goals and objectives.
• Collaborate with the leadership team to define long-term business plans and growth initiatives.
• Identify opportunities for innovation and continuous improvement across all operational functions, including procurement and supply chain.

Operational Excellence

• Oversee the company’s core operations, including warehouse/order fulfillment, accounts receivable/accounts payable, supply chain, procurement, production, and partner with customer experience/service.
• Establish and monitor key performance indicators (KPIs) to measure operational efficiency and effectiveness across procurement and supply chain activities.
• Ensure compliance with industry regulations, company policies, and quality standards.

Procurement and Supply Chain Management

• Develop and execute procurement strategies to ensure cost-effective sourcing of materials and services.
• Build and maintain strong relationships with suppliers and vendors to optimize supply chain performance.
• Monitor inventory levels, demand forecasting, and supplier performance to ensure timely delivery and minimize disruptions.
• Implement best practices in supply chain management to enhance efficiency, reduce costs, and improve overall operational effectiveness.

Team Leadership

• Build, mentor, and lead a high-performing operations team, fostering a culture of accountability and collaboration.
• Provide guidance and support to department heads, ensuring alignment with organizational priorities.
• Promote professional development and succession planning within the operations team.

Process Optimization

• Analyze and streamline workflows to improve productivity, reduce costs, and enhance customer satisfaction.
• Implement best practices and leverage technology to drive operational efficiency across procurement and supply chain functions.
• Manage budgets, resources, and timelines to ensure the successful execution of projects.

Risk Management

• Identify and mitigate operational risks to safeguard the company’s assets and reputation.
• Develop contingency plans to address potential disruptions in procurement and supply chain operations and ensure business continuity.
• Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or a related field (MBA preferred).
• 10+ years of progressive experience in operations management, with at least 5 years in a leadership role.
• Proven track record of driving operational success in a fast-paced, dynamic environment, including procurement and supply chain management.

Core Competencies

• Strong strategic thinking and problem-solving skills.
• Exceptional leadership and team management abilities.
• Expertise in process improvement methodologies (e.g., Lean, Six Sigma).
• In-depth knowledge of procurement and supply chain best practices.
• Excellent communication and interpersonal skills.
• Financial acumen and experience managing budgets and resources.
• Proficiency in operational tools and technologies, including supply chain management software.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.