Apprentice - Business Administration and Customer Service (Customer Only)

Business Administration Apprentice within Finance (customer only)

Newcastle Upon Tyne, One Strawberry Lane - Hybrid working from our office and from home

Fixed term - 15 months (with progression into permanent opportunities available), Full Time (37.5 hpw), flexible hours available

Hourly Pay between £10.00 to £12.21 (dependent on age)

Home, a place where brilliant apprentices belong

Are you a customer of Home Group and have you always wanted to develop a career within business administration? Do you enjoy working with numbers and processing data while working in a team? Do you want to improve your computer skills?  Then read on… We have the perfect job for you as our Business Administration apprentice within our Income Management team, part of the finance family here at Home Group.

Typical day as a Business Administration Apprentice

• Dealing with both incoming and outgoing post
• Dealing with queries either by email, in person or phone
• Posting of income received from customers and third parties to our housing system
• Applying rent account adjustments
• Working accurately with a range of data and systems - don't worry, we'll teach you everything you need to know!
• Being supported through your level 2 apprenticeship in Customer Service and Business Admin, you’ll have dedicated learning time to spend on your course and will have the opportunity to put the theory into practice in your day-to-day role

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working in the top 10 Great Places to Work in the UK and the 1st for Best Workplaces for Women!

You’Ll Have

• A real desire to work in a team that supports our front-line colleagues
• Enjoyment working with numbers and data
• An understanding of the importance of brilliant verbal and written communication skills with a desire to learn these skills yourself
• Basic IT skills, with the confidence to develop, particularly in Outlook, Teams and Excel
• The ability to work on your own initiative, ask questions and pro-actively learn your role plus a keenness to learn how to prioritise workloads and thrive under pressure
• The ability to deal with sensitive information confidently and maintain confidentiality at all times

Our Team

We’re a busy team of 24 people that not only support our customers but are there for each other too. We are dedicated to welcoming new team members by providing the right support and encouragement. Over the years, this has resulted in us recruiting a number of our apprentices to permanent positions within the team. Alongside doing your qualification with support from the training provider, there is plenty support and knowledge from our brilliant colleagues in the team to help and guide you.

Job Details

• Our award-winning apprenticeship programme has been designed to get our customers and colleagues on the career ladder! (How awesome is that!) Don’t be put off by the word apprentice as you can be any age to apply
• Your wage will be higher than the national apprenticeship minimum wage, so start planning what to spend that extra cash on!
• You’ll be employed for a 15-month period to get stacks of experience and launch your career. You’ll start at level 2 with possible progression onto a level 3!
• Many of our apprentices secure a permanent role with us so who knows where you’ll end up in the future!
• Flexible working hours (or we’re open to agreeing a work pattern with you)
• This is a hybrid role, and you’ll spend 2-3 days in the office and the rest from home

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 25 days annual leave (increasing to 30), a me day (to take off for whatever you fancy) and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Save money with us.
• Generous pension scheme with life insurance of 3x salary
• Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
• Explore our benefits in detail on our website.
• An NUS Student Discount Card

Find Out More

If you are a customer of Home Group and this role sounds like it might be a good fit for you and your career aspirations, click APPLY NOW to see our Business Administration and Customer Service L2 Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk