Senior Customer Success Manager

Senior Customer Success Manager At Ardoq

Location: New York (Hybrid)

Empower clients to unlock the full potential of their enterprise architecture practice with Ardoq product expertise.

Why This Role Matters

At Ardoq, our success is driven by the strength of our customer relationships and the value we deliver through our platform.

As a Sr. Customer Success Manager, you’ll focus on building strong, long-term relationships with our enterprise customers. You will help them define and realize measurable value through Ardoq, guiding organizations through their Enterprise Architecture journeys and ensuring they achieve impactful business outcomes.

You will be their trusted advisor - someone who understands their business priorities, can articulate how Ardoq supports their goals, and ensures they get the most out of our platform.

On A Typical Day, You Will:

• Build and maintain strategic relationships with large enterprise customers to drive product adoption and long-term value realization.
• Partner with key stakeholders to develop success plans, track progress, and align on business objectives.
• Act as a product expert - demonstrating capabilities, sharing best practices, and advising on how to solve customer challenges.
• Protect against churn at all costs by monitoring and mitigating account risk as early as possible.
• Manage executive-level communications and enterprise-scale accounts with multiple stakeholders.
• Collaborate closely with Sales, Product, and Professional Services to deliver a seamless, value-driven customer experience.
• Proactively identify opportunities for account growth, advocacy, and deeper partnership.

We Imagine You Will Bring:

• 6+ years of experience managing B2B customer relationships, ideally within a SaaS environment; experience with Enterprise Architecture is a plus
• Strong relationship-building and consultative skills, with a history of driving measurable customer outcomes and retention
• Data-driven approach to client management
• Ability to think about what our customers are trying to achieve vs feature-functionality, and using those skills to uplevel conversations. 
• Ability to confidently represent the product and guide customers toward achieving their business goals
• Ability to engage in technical discussions and quickly grasp complex concepts when required
• Excellent organizational skills and the ability to manage multiple stakeholders and priorities.
• Proficiency in English (required); additional languages—particularly Spanish is a plus. 

About Ardoq

Ardoq is a bold, caring and driven SaaS company that’s redefining enterprise architecture - turning static diagrams into dynamic, real-time blueprints that empower smarter, data-driven decisions. Founded in Oslo in 2013, we’ve consistently been named a Leader in Gartner’s Magic Quadrant for Enterprise Architecture Tools - four years in a row as of 2024.

• We’re proudly cloud‑native, AI‑driven and fuelled by a culture built on bold thinking, kindness, and grit.
• We’re a truly global and diverse team, with employees representing over 49 countries - working together to help organisations drive meaningful transformations.

Some of our customers include Fortune 500 names like ExxonMobil, British Telecom, and ETH Zurich - who trust Ardoq to power their critical transformation journey.

Perks & Benefits

Wherever you’re based, you’ll have access to a competitive, well-rounded package that supports performance, wellbeing, and long-term success.

• Base salary: $100,000 - $150,000 + bonus
• Employee Stock Options - share in Ardoq’s success as we grow together
• 25 days annual leave offered globally
• Enhanced parental leave available globally to support you and your family
• Retirement and insurance benefits, including travel, health, disability and life insurance
• Annual learning budget to support your growth and development
• Hybrid working policy - 2–3 days per week from our New York office.
• Send us your CV - we’d love to hear from you

How To Apply

Our hiring process typically includes 3 - 4 interview stages:

Intro screen → chat with hiring manager → case interview → meet with the team.

We’ll be in touch within 1 week of each step and whether it’s a yes or no, you’ll get thoughtful feedback.

Final Note

At Ardoq, every teammate has a voice. Whether you love tackling enterprise-scale challenges or improving how companies run, you’ll not only belong, you’ll impact, grow, and make work meaningful.

#Li-Hybrid