Solutions Engineer

About Us:

TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience. TechSee has disrupted customer and field service industries by being the first to introduce remote visual support to the mass market, holding 8 patents in AI and augmented reality. Our innovative platform combines visual AI, LLMs, and AR to deliver tailored AI Assistants, creating interactive experiences that help companies provide top-tier support at a fraction of the cost. TechSee’s multi-sensory generative AI can see, hear, and guide users with visual instructions delivered through a smartphone or PC.

We serve hundreds of customers, including Vodafone, Orange, Hitachi, and numerous Fortune 500 companies. Our AI, trained on massive datasets of customer interactions, recognizes patterns and identifies the best solutions to resolve issues efficiently. Backed by leading venture capital firms such as Salesforce Ventures, Telus, Scale Ventures, and OurCrowd, TechSee is rapidly expanding globally.

Join us in shaping the future of AI-driven technology!

The Opportunity:

We are looking for a technically adept, customer-focused Solutions Engineer who thrives in a fast-paced startup environment and is motivated by the opportunity to shape the future of customer service.

As a Solutions Engineer, you'll play a crucial role in the sales process, bridging the gap between our innovative technology and the complex needs of our enterprise clients.You'll be a trusted advisor, a problem solver, and a storyteller who can articulate the value of our cutting-edge AI solutions.

Key Responsibilities:

• Product Expert: Develop a deep understanding of the TechSee platform, including its visual AI, LLMs, and AR capabilities, and how they solve real-world customer service challenges.
• Technical Discovery and Solutioning: Collaborate with the sales team to conduct technical discovery sessions with potential clients, identifying their pain points and demonstrating how TechSee's solutions can deliver tangible ROI.
• Demonstration and Presentation: Deliver compelling and tailored product demonstrations, presentations, and workshops to technical and business stakeholders, showcasing the power and flexibility of our platform.
• POC and Pilot Management: Design, build, and manage proof of concepts and pilot projects, ensuring they are successful and clearly demonstrate the value of our solutions.
• Support the Sales Cycle: Act as the primary technical point of contact throughout the sales cycle, addressing technical questions, concerns, and objections from clients.
• Technical Documentation: Create and maintain technical documentation, including solution designs, architectural diagrams, and implementation guides.
• Market Feedback: Serve as a conduit for product feedback from the field, collaborating with the product and engineering teams to help shape our future roadmap.

Qualifications:

• 5+ years of experience in a customer-facing technical role, such as Solutions Engineer or Sales Engineer, in a SaaS environment.
• Strong expertise in cloud-based software, APIs, and modern web technologies. Experience with AI, machine learning, or augmented reality is a significant plus.Exceptional presentation and communication skills, with the ability to translate complex technical concepts into clear, concise, and compelling language for both technical and non-technical audiences.
• A natural problem solver with a strong ability to understand business needs and architect creative technical solutions.
• Proven ability to work effectively in a team-oriented sales environment, collaborating with account executives, product managers, and engineers.
• Self-motivated and results-oriented, with a proactive and energetic approach to work in a fast-paced startup setting.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field.

Why Work With Us?

TechSee offers a competitive compensation package, including a base salary and performance bonuses. Our benefits include comprehensive healthcare coverage, retirement plans, flexible work arrangements, and professional development opportunities.

We foster a dynamic and inclusive workplace with hybrid work options, prioritizing career growth, community engagement, and employee recognition within an innovative environment.

Join us in redefining Digital Customer Experience while enjoying a supportive and rewarding culture.

TechSee is an equal opportunity employer, welcoming applicants from all backgrounds.

If you're passionate about transforming customer service and thrive in a high-growth, collaborative startup environment, we’d love to hear from you.