Change Manager - Operational Excellence

Title: Change Manager - Operational Excellence

[Fixed term contract – 6-9 months]

About Unilabs

Unilabs is one of the top 10 global providers of medical diagnostic services, offering a complete range that includes laboratory, pathology, genetics, pharma solutions, and radiology to healthcare professionals worldwide, with a vision to help millions of people to power their health and maximize life.

Our commitment to Operational Excellence drives our aim to continually improve every aspect of our business, ensuring that we deliver the best diagnostic solutions to our clients and patients.

Job Description

As the Change Manager for Operational Excellence, you will work closely with the Head of Operational Excellence and various operational leaders to implement and sustain a culture of continuous improvement across Unilabs' international markets.

This role is centered around planning, managing, and executing change initiatives, with a focus on communication, readiness, training, and adoption—core pillars of change management

Accountabilities

• 1. Conduct change impact assessments
• 2. Develop and deliver communication plans tailored to each market and audience
• 3. Assess organisational readiness and prepare each market for successful adoption
• 4. Coordinate training and enablement activities to ensure users are equipped for the change
• 5. Monitor adoption and resistance to adjust strategies and support sustainable change

Requirements

• 8-10+ years of experience in Change Management, specifically within operational excellence contexts.
• Proven track record of delivering change management initiatives in a global operational environment.
• Expertise in process improvement methodologies (e.g., Lean, Six Sigma) would be a plus.
• Strong analytical and problem-solving skills, with an ability to translate findings into actionable strategies.
• Excellent communication and interpersonal skills, enabling effective collaboration with various stakeholders.
• Dutch language proficiency is required.