Cage Cashier and Caesars Rewards Representative

Job Summary:

Provides friendly, efficient, and accurate cashiering services for customers and employees. Provides “A” level customer service while enthusiastically promoting the Total Rewards program 

General Requirements:

• High school diploma or GED required.  
• General cashiering background or prior money-handling experience required.  
• Must be able to count money and coins accurately.   
• Must be able to read, write, speak, and understand English.  
• Must be able to get along with co-workers and work as a team.   
• Must be able to work any shift as well as fluctuating window times.   

Essential Job Functions:

• Operates assigned bank or window according to procedure. 
• Verifies previous count sheet from assigned bank or, if window, count sheet from the Main Bank. 
• Counts down bank or window at end of each shift and reconciles to the cage accountability or window impressment. 
• Transfers carts to and from the vault, cage, change banks, and poker room. 
• Responsible for the operation of assigned bank or window according to regulations.  
• Presents oneself as a credit to Caesars and encourages others to do the same. 
• Operates coin wrapping equipment.   
• Verifies coin transferred from main cage to vault. 
• Greets and welcomes customers with a smile as a company representative.  
• Serves as Total Rewards and customer service role model for other employees.   
• Understands, values, and supports Total Rewards program and special events, promotions, and player programs.   
• Resolves customer issues according to the FOCUS Handling Problem Situations model using Service Recovery tools.  
• Constantly seeks ways to improve friendly, helpful service, and reduce customer waiting time to positively impact department’s customer service ratings.  
• Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at Caesars every time.  
• Cross sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.).   
• Ensures each customer interaction results in increased customer confidence in Total Rewards.  
• Knowledgeable about competitors’ programs and can make favorable comparisons.  
• Promotes and executes customer promotions flawlessly.   
• Creates and maintains customer accounts using Caesars computer systems.   
• Issues comps in accordance with department comp and guidelines.   
• Ensures data are accurate and maintains integrity of data. 
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies. 
• Performs other duties as assigned. 
• DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS: 

Physical & Mental:

• Must be able to lift up to 50 lbs.   
• Must be able to stand on feet for long periods of time.   
• Must be able to bend, reach, kneel, twist and grip items.   
• Must be able to respond to visual and aural cues. 
• Must present a well-groomed appearance. 
• Must be able to maneuver to all areas of the cashiering stations and vault.   
• Must be able to work at a fast pace and in stressful situations.   
• Must be able to work calmly and professionally in stressful situations.   
• Must be able to tolerate areas containing secondary smoke, high-noise levels, bright lights and dust.   
• CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY. 

Work Environment: