Housekeeping Supervisor

Directs institutional housekeeping program to ensure clean, orderly and attractive conditions of hotel rooms and public areas. 

Essential Job Functions:

• Establish standards and procedures for housekeeping employees.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Comprehends and practices the Horseshoe standards during inspections.
• Attends all required training classes and implement his/her gained knowledge in his/her job.
• Inspects and evaluates the physical condition of the assigned rooms and public areas.
• Submits to management recommendations for maintenance related issues.
• Periodically inventories supplies and equipment.
• Checks on the equipment’s working condition.
• Trains new employees based on the department’s standards.
• Completes and discusses evaluations with team members.
• Takes full responsibility to the daily assigned area (reassign if it is necessary during the day).
• Addresses in a professional manner any guest and employee related complaints.
• Resolve guest and employee related problems.
• Counsels and coaches team members on work related issues; issuing progressive discipline when necessary.
• Support and maintain Horseshoe courtesy guidelines.
• Performs other duties as assigned by the manager.

The term “management” includes duties such as interviewing; training; selecting and adjusting rates of pay and hours of work; directing the work of employees; maintaining production; appraising employees’ productivity and efficiency for purposes of recommending promotions or other changes (evaluations); handling employees’ grievances and complaints; disciplining employees; planning work; providing for safety and security; and monitoring or implementing legal compliance matters.  Recommends disciplinary action or disciplines employees. 

Education/Skills/Experience:

• High school diploma or general education degree (GED)
• One or more years experience in housekeeping supervision, preferably in a hotel.

Physical, Mental And Environmental Demands:

• Must be able to maneuver to all areas of the hotel
• Must be able to lift up to 10 pounds
• Must be able to bend, reach, kneel, twist and grip items while working in assigned areas.
• Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine, and photocopier.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.

Horseshoe Casino is the premier casino of the Mid-South.  Horseshoe has been #1 since day one.  We know what gamblers want.  The casino boast over 1300 slot and video poker machines and largest table games area in the South.  We have a 25-table World Series of Poker themed poker room featuring the WSOP lounge.  Make a bet on your favorite team in The Book.  We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion's Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks.  Horseshoe Tunica is a throwback to gaming’s golden age. Here you’ll find everything a real gambler wants, and more.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.  
 
The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.