Customer Success Account Manager, Defence

Microsoft's Customer Experience & Success (CE&S) organization aims to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services.

Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real? 

The Customer Success Account Manager (CSAM) is the primary delivery leader and trusted advisor for Microsoft’s strategic customers. CSAMs orchestrate cross-functional teams across Microsoft and partners to accelerate customer value realization from Microsoft’s cloud platforms.

By combining technical expertise, business acumen, and deep customer insight, CSAMs lead post-sales delivery and support, ensuring alignment to customer priorities and driving adoption, consumption, and operational health across the digital cloud platform.

Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Responsibilities

• Customer Success LeadershipAccelerate adoption across Microsoft cloud & AI, ensuring value realization through strategic execution and governance.
• Strategic Customer EngagementBuild trusted relationships with key stakeholders to understand their goals, align Microsoft solutions, and set clear expectations for delivery and success programs.
• Delivery Orchestration & ExecutionOversee delivery governance, coordinate success programs, and ensure contracts are executed timely and accurately.
• Operational ExcellenceEnsure effective execution of engagements, guiding expectations and leading delivery teams through managing change and evolving delivery models.
• Technical & Business InsightAssess account complexity, share customer context with internal teams, and monitor customer health to ensure readiness and successful delivery. 

This position requires verification of Australian citizenship due to citizenship-based legal restrictions applicable to the role and as a result, you will need to provide a valid passport to verify your citizenship. NV2 Clearance is also required.

Qualifications

Required Qualifications

• NV2 (Negative Vetting Level 2) security clearance.
• Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years Defence Industry Customer Success Management experience (solution delivery, practice management, customer-facing consulting, or portfolio management) OR 7+ years Defence Industry Customer Success Management experience (solution delivery, practice management, customer-facing consulting, or portfolio management).

Preferred Qualifications in one or more of the following:

• Microsoft certification fundamentals level or equivalent (e.g., AWS) in relevant technologies (e.g., Azure AI, M365, Security).
• Service Management certification (e.g. ITIL)
• Project Management certification (e.g. PMI)
• Change Management certification (e.g. Prosci)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.