Senior Technical Program Manager

Are you passionate about solving deep technical problems with tough business requirements and direct customer impact? Do you want to work in a fast-paced platform cloud team, shipping value on a weekly basis? Do you want to design and build a massive-scale, worldwide, highly available, customer-focused application and server platform? Then, this may be the place for you.

The Microsoft Azure Core team builds the core infrastructure and application programming interfaces (APIs) that power the Microsoft Azure platform. The team delivers the software to manage compute clusters at the scale of 100,000s of physical host servers and millions of virtual machines (VMs), REST (Representational State Transfer) interfaces to deploy and manage virtual machines, and the developer and information technology professional (ITPro) experiences for the Azure Core platform.

We are looking for a Senior Technical Program Manager to help drive efforts in delivering quality experiences to our Azure users. We are part of the core Azure Compute team that focuses on system fundamentals, ensuring that our internal and external user expectations are met and exceeded in terms of performance, reliability, and scale. If you are a Senior Technical Program Manager and are passionate about delivering exceptional quality-first experiences, we have an opportunity for you to make a significant impact driving improvements within Azure Compute. Come be part of our mission-critical story within Azure Compute!

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work

Responsibilities

• Collaborates with relevant technical and business teams to contribute, prioritize, and deliver on the roadmap for a product or multiple functional areas (e.g., product, service, systems). Understands the value proposition for a product or multiple functional areas and answers technical questions on a product or multiple functional areas they own. Drives features or functional areas that utilize AI and ensure they meet quality, security, and ethical standards.
• Partner with contributing teams and stakeholders (e.g., Engineering, Design) to collect performance metrics (e.g., key performance indicators [KPIs] such as usage, quality, speed, and cost), monitor and report on progress (e.g., business reviews), and derive deep insights that lead to productive courses of action to improve development, iteration, and implementation of a product or multiple functional areas (e.g., product, service, systems). Leverages latest technologies, artificial intelligence and Generative AI, customer listening systems, telemetry, and/or engagements (e.g., interviews, surveys) to develop insights on product and/or service performance and customer needs. Forms hypotheses to complex technical needs, performs experiments, and iterates to drive improvement in specific performance metrics, and shares insights with partners and stakeholders. Contributes to the development of Program Management best practices and shares them across the team.
• Drives the customer supportability experience and provides documentation (e.g., troubleshooting guidelines, best practices, blogs). Monitors how products and/or services are being used. Utilizes automation and AI to track and understand a root-cause analysis for live-site incidents with little guidance from others. Understands and drives improvements in the support process, including both forums and communities. Collaborates with and provides insight to users, partners, or stakeholders (e.g., business-process owners, support, Engineering) on broad live-site improvement opportunities.
• Identifies complex opportunities and gaps within a product or multiple functional areas (e.g., product, service, systems). May lead internal and/or external customer or stakeholder engagements to solicit feedback and understand their experiences with Microsoft’s products and services. Independently performs complex research of stakeholder needs in collaboration with other teams, conducts analyses, and examines customer and technology-related industry trends, as well as industry-specific requirements or regulations. Integrates relevant data (e.g., usage, telemetry, service data) and tools (e.g., artificial intelligence, automation) to identify complex patterns, and generate hypotheses for and facilitate building of solutions. Leverages technical expertise in the relevant programs, solutions, services, or integrated systems across multiple functional areas they own and understands the Microsoft and business value of proposed solution(s).
• Validates use-case and scenario outcomes, and performance targets that are being achieved. Contributes to or facilitates writing readable and extensible test cases from scratch to test code and improve quality.
• Creates relationships and rhythm to drive orchestration and integration efforts with internal teams and external partners and/or stakeholders to develop and implement processes for large and complex cross functional programs, solutions, services, or integrated systems across multiple functional areas. Collaborates and coordinates across organizations to ensure alignment on program management, including tradeoffs, adjustments, and improvements as feasible.
• Contributes to the development of the staging and implementation plan for piloting/release in alignment with objectives and key results (OKRs) and key performance indicators (KPIs) for a product or multiple functional areas (e.g., product, service, systems) Collaborates with stakeholders to monitor progress and adjust as needed, and communicates the status to senior stakeholders.

  

Qualifications

Required Qualifications: 

• Bachelor's Degree AND 4+ years' experience in engineering, product/technical program management, or product development      ○ OR equivalent experience.
•  2+ years of experience managing cross-functional and/or cross-team projects.

 

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:  

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter

Preferred Qualifications:

• 1 years(s) experience with technical program management and organizational skills including an ability to manage multiple ongoing engagements.
• 1 years(s) experience networking in Windows or any Cloud platform.
• 3+ years experiencence managing cross-functional and/or cross-team projects.
• 1 year(s) experience managing cross-team technical projects with high ambiguity, tight timelines, and complex interdependencies.
• 1 years(s) experience with proven depth and fluency in architecture, system design, APIs, experimentation platforms, or AI/ML service integration.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#Azurecorejobs