Virtual Relationship Manager

About Enbd

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.

Job Overview:

As a Virtual Relationship Manager - Business Banking at Emirates NBD, your role is to provide top quality service for day-to-day business affairs to their customers. The VRM will also be responsible for managing the 360-degree relationship with the customer. This will include customer profiling, catering to the customer’s Forex, Trade & Asset requirements.   

Further, they will be required to achieve high levels of service standard and maximize client satisfaction and ensure compliance with UAE Central Bank and anti-money laundering regulations.

Key Responsibilities:

•  Develop and maintain strong working relationship with the customers.
• Retain existing clients through focused relationship management activities.
• Handle service quality and operational issues of the assigned portfolio.
• Facilitate in providing potential banking solutions based on identified needs of the client. 
• To keep up to date with latest market trends, customer preferences, changing customers behavior patterns and new products, as well as regularly monitoring activity by key competitors.
• Sell & Cross sell bank’s products & services to achieve the financial targets.
• Solicit new to bank and new to product leads
• Identify opportunities to upsell and endeavour to close the deals with the assistance from the Product Specialist and other stakeholders

Skills And Experience

• The ideal candidate should have a bachelor’s degree preferably Business / Finance / Accounting
• Mandatory Banking experience – at least 4-5 years (SME experience would be an advantage) 
• Knowledge of basic banking operation and adherence to policies and procedures.
• Knowledge of Compliance regulation  

There’s never been a better time to join Emirates NBD. 

We’re one of the region’s most recognisable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities. 

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