Customer Success Manager

Customer Success Manager

Basic salary $60,000 - $65,000, plus commission

Scottsdale (Flexible remote working available)

We are looking for Customer Success Manager's to join our Scottsdale office. We are a friendly department that offers a structured career path, and a team who celebrates success.

A little about the role, you will be;

Building and maintaining client relationships

Providing support and assistance throughout the contract lifetime

Identifying further use cases to increase value and liaise regularly to develop strategies

Contributing to revenue growth by upselling/uplifting client contracts

Hosting online meetings with various stakeholders to review the progress of their desired outcomes

Identifying, qualifying, and resolving customer issues including working with internal departments, (Support/Product) if required

Negotiating contract renewals and expansion proposals

Working towards weekly KPI’s and monthly targets; both individually and as a team.

A Little About You:

• Sales/Account Management or Customer Success background
• Experience in using CRM systems
• Previous experience with interacting with Director Level individuals
• Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
• Great Communications skills
• Strategic thinker with problems solving skills
• Strong negotiating skills
• Previously worked towards targets and KPI’s

Why Lead Forensics?

• Receive full benefits; Medical, Dental, Vision, Life Insurance, 401k, and access to the Employee Assistance Program
• Take some time out with our PTO policy; 9 public holidays, 20 PTO days and your birthday off as standard (it’s the most important day of the year!)
• Give back to the wider community with 2 paid volunteer days, as well as company planned fundraisers and volunteer events
• When we are all in the office come join our; Social team nights out including; Diamondbacks games, Wine & Paint nights, Kickball Leagues, etc.
• We also have a great open space with lots of games in the office and breakout area including basketball, pitch & putt, a snooker table and much more!

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