Team Lead

Position Team Lead

• Location Greater Preston (remote with some travel around the Greater Preston area) 
• Salary £29,077 + excellent benefits
• Hours 35 hours per week (flexible working)
• Status Fixed term to 30 September 2027
• Closing date 5 October 2025

We’re growing our Home Energy Advice Team (HEAT) in the Northwest and looking for a hands-on Team Lead to mentor, support and performance-manage a team delivering practical energy advice and advocacy for households in (and around) Greater Preston. You’ll provide day-to-day leadership, ensure quality and safeguarding standards, and build strong partnerships that keep referrals flowing and outcomes high.

What You’Ll Lead

• People & performance: Recruit, onboard and mentor; run 1:1s; set outcomes; manage caseload balance, leave; celebrate success and deliver performance targets.
• Service delivery: Ensure high-quality, independent energy advice with community delivery supported by phone/video follow-up.
• Partnerships & referrals: Maintain relationships; support outreach; drive referral volume/quality and conversion to outcomes.
• Safeguarding, lone working & H&S: Model safe practice; complete dynamic risk assessments; escalate concerns and record accurately.
• Data, quality & reporting: Own CRM data, MI dashboards and case audits; hit KPIs.
• Continuous improvement: Gather insights from customers/partners.

What You’Ll Bring

• Proven team leadership.
• Strong mentoring/coaching skills and a values-led style that builds trust and accountability.
• Organised and data-savvy - confident with CRM, Microsoft 365 and reporting.
• Partnership builder - able to influence stakeholders and unlock joint working.
• Regular travel across Lancashire/Northwest.

Why join The Wise Group

• Mission-driven: warmer homes, healthier lives, brighter futures.
• Culture & values: Ambition, Kindness, Collaboration, Learning, Going the Distance.
• Development: training, mentoring and progression pathways.
• Benefits: generous leave, wellbeing support, pension, and flexibility where the role allows.

View the Role Profile for full details about this opportunity.