Quotations Specialist (Direct Hire)

At Huber+Suhner, We Design And Create Essential Components That Transport Power And Data Through Networks. This Is How Our Employees Around The Globe Contribute To A World Where People Get And Stay Connected.

Quotations Specialist (Direct Hire)

Warren, NJ | Full-time | Unlimited

Talent Responsibilities

Quotes prices of products to predetermined margin or quantity level defined by department DOAInitiate quotes for all publishes and unpublished prices on all productsAccurately process customer quotations ensuring all aspects of requisition match with data in the Materials Resource Planning (MRP) system and other resourcesCarefully determine customer requirements on Request for Quotation (RFQs), drawings, specifications, quality requirements, and bills of materialReads and interpret drawings, both proprietary and customer suppliedWork with customers and sales to provide quotations for requested jobs in a timely mannerCoordinate with other departments obtaining accurate information on component costs, labor costs, availability, lead time and other items related to quotationRecognize and resolve issues with the assistance of the customer, solutions engineering, engineering and sales team; seek solutions for customer requirements that are beneficial to the customer and CompanyMaintain accurate paperwork and job files to facilitate smooth transition to other departments Thoroughly document all research and calculations for RFQsUnderstand and calculate estimated profitabilityHandle customer inquiries in a competent and courteous manner; exercise cultural awareness and sensitivity Forward technical support issues to appropriate teamPromptly raise issues to management along with potential solutionsCreate and maintain long term relationships with customersDiscusses special considerations or technical needs requested by the customer or sales team with a manager, product management team, and/or managing directorEnters all data into the appropriate data base and follows up on previously submitted jobs to track success rate and to measure win/loss ratiosDevelop tools to decrease quote turnaround timeAccurately process quotations in timely mannerProvide work direction to others performing quotation tasksEnsure all issues are communicated and promptly resolved; communicate escalated issues to managementInterface with peers and other departments to ensure communication, maintain good workflow and job prioritizationKeep record of customer transactions, details of inquiries, complaints, etc. Tracks and manages open orders and orders that have not yet delivered to accounts; manage blanket and standing ordersReviews and approves orders using the four-eye principle if within DOAThoroughly documents all communication on ordersThoroughly documents all non-complaints and complaints, forward technical support issues to appropriate teamMaintains an understanding of officially authorized requirements that pertain to the business they supportInforms customers of backorders/out-of-stock and other issues hampering complete and on time order fulfillment and provide anticipated date for resolutionEstablishes and implements team processes and proceduresAll other relevant duties as assigned

Talent Profile

Education:Associate’s Degree
Experience:Minimum of 2 years in customer service or minimum of 3 years in customer support
Skills/Knowledge:Intermediate Microsoft Office- Excel & Word Preferred SAP ERPEffective communication skillsAbility to perform basic mathematical functionsAbility to work with people from diverse backgroundsAbility to exercise cultural awareness and sensitivityAbility to form strong relationships with our customersAbility to prioritize and planAttention to detailAbility to multi-task and problem solveAbility to handle change effectively Organizational skills and the ability to handle complex projects while meeting strict deadlines
Personal Qualifications:Take ownership and responsibility for work DiligencePositive attitude and the willingness and desire to learn new skillsCustomer focused and cooperativeRespond to customers and peers with tact and diplomacyFlexible and hardworkingWork effectively without direct supervision
Physical/Mental Abilities: Must have the physical and mental abilities needed to perform all essential tasks listed; reasonable accommodations may be made to help the job holder perform essential tasksMust be able to work and respond well under sometimes stressful and demanding work conditions

Why Huber+Suhner?

Stability, sustainability and a valued corporate culture make HUBER+SUHNER a great place to work! We are committed to balancing work and family life for all generations of employees throughout their career and life journey. Our company, employees and leaders are committed to cultivating and preserving a culture of inclusion and connectedness.In compliance with pay transparency requirements, the pay range for this role in New Jersey is $22.60 - $27.12 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location. HUBER+SUHNER also offers an array of benefits, including health and disability insurance, life insurance, an outstanding 401(k) plan, flexible spending accounts, EAP, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, work status, and any other legal reason.HUBER+SUHNER is proud to be an Equal Opportunity Employer and remains committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. HUBER+SUHNER maintains a drug-free workplace and performs background checks, where permitted by law.Please be aware some positions require access to government-restricted files. Due to these restrictions, U.S. citizenship may be required. HUBER+SUHNER is an E-Verify Employer.

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• You will hear back from us as soon as possible. For further information please contact:
• H+S Astrolab (US)
• Bella Hansen