Dual Director of Sales

Description

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary:

The Dual Director of Sales is responsible for developing and fostering hotel business through direct sales, marketing, telemarketing, direct mail, and tours of the hotesl. This is an advanced level position designed to lead a sales effort in the solicitation of new business and the maintenance of existing transient, group, and meeting room businesses. This role is also responsible for all sales/marketing and advertising tasks, public relations, and administrative reporting.

We are looking for a Dual Director of Sales to support the Hilton Garden Inn and Springhill Suites Arcadia. 

Duties & Responsibilities:

• Provide the highest quality of service to the customer at all times, setting an example for all hotel staff members.
• Develop a marketing plan by gathering historical and competitive data and determines the appropriate action plan(s) to meet those goals.
• Work with the General Managers to prepare the annual sales and marketing budget. Updates action plans and financial objectives quarterly.
• Develop new business by obtaining accounts from competition, through lateral development of existing accounts, and by contacting new customers in the market. 
• Entertain and maintain close relations with major accounts, tourism and business associations, and community leaders to develop positive rapport and ensure repeat business.
• Prepare and interprets month-end reports. 
• Monitor and analyzes trends so we are always prepared and proactive to changes rather than reactive.
• Suggest and provide advertising or promotional support, holiday packages, corporate clubs, etc.
• Works closely with the corporate revenue manager and property leadership to ensure the selling strategies are understood and revenue is maximized.
• Ensure property follow-up and implementation of guidelines for operational procedures. 
• Completes weekly reports and submits those required to General Managers.
• Complete prospecting calls, outside sales calls, and hotel tours weekly
• Attends, participates in, and leads weekly sales meetings.
• Inform General Managers of potential opportunities/concerns with clients and progress of special projects.
• Monitor room inventory and rate programs; must be knowledgeable of occupancy, average rate, and REVPAR goals.
• Comply with company policies and procedures.
• Ability to positively interact with multiple personality types. 
• The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned at any given time. The scope of the job may change as necessitated by business demands. 

Requirements

Qualifications:

• 3+ years experience in hotel sales roles
• Experience in hotel industry required
• Ability to work in a fast-paced environment

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Arbor’S Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. 
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.