Referral Coordinator (Bilingual: English/Spanish Required)

Description

Esperanza Health Centers offers benefits to all its full-time employees:

BCBS Medical PPO Plans | Ameritas Dental | Eye Med Vision | Tuition Reimbursement up to $5,000 per year| 10 Paid Holidays and 16 Days of Paid Time Off

Compensation (Based on experience and qualifications): $20.00- $24.00

Location: Western (Hybrid)

Referral Coordinator will ensure the effective management of all incoming specialist referrals. Perform a wide variety of tasks associated with referral tracking to be compliant with Patient Centered Medical Home and to ensure patient safety.

Primary Duties And Responsibilities:

• Assists patients in obtaining appointments with specialists and acquiring special medical procedures.
• Ensure complete and accurate registration and current insurance information.
• Assemble information concerning patient's clinical background and referral needs.
• Contact review organizations and insurance companies to ensure prior approval requirements are met.
• Work with Care Coordinators to assist patients in problem solving issues related to the health care system, financial or social barriers.
• Be the system navigator and point of contact for patients and families.
• May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies and/or services.
• Ensure patient's primary care chart is up to date with information on specialist consults, hospitalizations, ER visits and community organization related to their health.

Esperanza Health Centers is an Equal Opportunity Employer (EOE) according to Title 44, Ill. Administrative Code, and Subpart C Section 750.150.

Requirements

• High school diploma and 2 years healthcare experience, or Associate’s Degree
• Experience as a Medical Assistant, Certified Nursing Assistant or in Medical Office, preferred.
• Previous experience with Electronic Health Records, preferred.
• Knowledge of Microsoft Office (Excel, Word), preferred.
• Bilingual English/Spanish, required.
• Able to travel between Health Clinic sites, required.