Administrative Services Officer 2

Department Of Child Safety

The Arizona Department Of Child Safety (Dcs) Is A Social And Human Services Agency Whose Mission Is To Successfully Partner With Families, Caregivers, And The Community To Strengthen Families, Ensure Safety, And Achieve Permanency For All Arizona’S Children Through Prevention, Services, And Support.

Administrative Services Officer 2

Job Location:

Office Of Licensing & Regulations3003 N Central Ave Phoenix, Az 85012

Posting Details:

Salary: $29.4912 Hrly/$61,341.70 Salary

Grade: 21

Closing Date: October 5, 2025

Job Summary:

The Family Home Licensing Unit Supervisor is responsible for directly supervising a team who approve applications for licensed foster homes. This includes reviewing inspections and/or evaluations of foster homes, individuals, and/or associated programs for the purpose of state licensing and/or state certification; reviewing investigation outcomes on families in order to assess adherence with state licensing rules and statutes; and fielding inquiries from families and licensing agencies as needed. In addition, this position acts as a communication liaison with the contracted and non-contracted vendors when questions are elevated regarding issues involving potential/licensed foster homes. Regular travel is required to perform duties.

NOTE: May not seek nor maintain a license or certification for any services regulated by the Office of Licensing and Regulations (OLR), nor seek or maintain secondary employment with any entity regulated by OLR during employment within OLR.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

• Supervises unit staff and operations. Plans, organizes, and manages the functions of the employees and unit to ensure work is performed in accordance with applicable state and federal statutes, administrative rules, agency policies and procedures, and within statutory time frames. Schedules and assigns work. Prioritizes assignments. Mentors and trains staff. Conducts performance evaluations, approves leave, etc.
• Reviews licensing issues and licensing applications. Completes a variety of reports and correspondence, including but not limited to investigative/inspection reports, notice of violations, cease and desist orders, and responses to inquiries including requests for information, research reports, etc. Evaluates and assesses providers for licensure and/or adverse actions. Provides technical assistance and training to providers related to licensing statutes, rules, policies, and procedures. Reviews and drafts letters of concern, corrective action plans, or adverse action letters. Provides these actions to the manager for approval and administration, as needed.
• Conducts and observes staff completing ongoing scheduled and unannounced monitoring visits with department stakeholders. Plans and facilitates staff meetings and 1:1 meetings. Creates goals for staff and completes AZPerforms.
• Processes and ensures initial, renewal and amendment license applications are completed within required time frames.
• Attends and presents at a variety of meetings with management, agency staff, coworkers, current or prospective licensees, etc.
• Other duties as assigned as related to the position.

Knowledge, Skills & Abilities (KSAs):

Knowledge Of:

• Regulatory principles and practices, as well as federal and state laws and regulations regarding licensing, renewal and safety inspection requirements
• State and agency policy and procedures governing licensing, licensing amendments/renewals, and monitoring and safety inspections
• Interview and information gathering techniques
• Department of Child Safety (DCS) organizational structure and agency human resource policies and procedures
• Problem solving techniques
• Project management/control methodologies
• Writing and presentation of reports
• Personal computers and software (e.g. Microsoft Office, Access, Excel, etc.)
• Principles and practices of supervisory and work management techniques

Skills In:

• Supervision techniques
• Organization and workload management
• Verbal and written communication of complex regulatory issues in a clear, concise and effective manner to licensing agency staff
• Establishing and maintaining interpersonal relationships
• Conflict resolution
• Utilizing computer software such as Microsoft office, Quick Connect, Children's Information Library and Data Source (CHILDS), and database management software programs
• Understanding and interpreting state and federal laws and proposed legislation as it pertains to DCS programs and services
• Planning and prioritizing work
• Attention to detail
• Providing excellent customer service

Ability To:

• Work without direct supervision
• Mentor and guide staff
• Remain focused on task(s) and complete assignments within deadlines
• Establish and maintain working relationships with colleagues, staff, other departments, and the public
• Demonstrate tact and diplomacy in representing the Department
• Understand and address the concerns of individuals regulated by OLR
• Multi-task with accuracy
• Communicate effectively, verbally and in writing
• Analyze complex problems or issues
• Interpret state and federal laws and rules
• Display sound judgment
• Work as a member of a team as well as independently
• Be flexible/adaptable
• Safely operate a motor vehicle
• Travel to perform duties
• Explain agency policies, procedures, and practices to applicants, clients, representatives of other agencies, outside individuals/groups, and new employees in assigned area

Selective Preference(s):

The selected candidate will have a degree from an accredited college or university in public or business administration, social work, psychology, counseling or other related field and 3-5 years supervisory experience.

Pre-Employment Requirements:

Requires the possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.11). Employees may be required to use their own transportation as well as maintain valid motor vehicle insurance and current Arizona vehicle registration. Mileage may be reimbursed, if applicable.
Effective, 1/29/2020

The ability to secure and maintain an Arizona Fingerprint Clearance Card and the ability to secure and maintain clearance from the DCS Central Registry.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Sick time accrued at 3.42 hours bi-weekly
• Deferred compensation plan
• Wellness plans

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV.   Requests should be made as early as possible to allow time to arrange the accommodation.  Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at recruiting@azdcs.gov.  The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.