Member Services Associate--Weekend Shift, Downtown YMCA

Description

• JOB TITLE: Member Services Associate
• REPORTS TO: Membership Director
• FLSA TYPE: Non-Exempt

Imagine going to work knowing that what you do each day positively impacts the lives of people in your community. Imagine sharing your passions and unique talents to build a better future for yourself and others. This is what it means to work at the Y. The Y offers more than a job. We offer the chance to make a difference in a fun, flexible environment, where our mission and values drive every decision we make.  

Position Description:

• The Associate is responsible for serving members and guests, maintaining member service control, answering the telephone and member questions as well as performing various clerical duties. 
• Currently seeking to fill part-time weekend shifts: Saturday 12:00pm-5:15pm and Sunday 12:45pm-5:15pm. (Optional Friday evening and Saturday morning shifts available if employee desires more hours). 

Perks:

• Work with a fantastic team!!
• Free Y membership for you and/or your family (with minimum weekly hours worked)
• Preferred pricing (25% discount) on Y programming 
• Advanced sign-up for Y programming 
• The Downtown Y offers a fun work environment and a close-knit community 

Duties And Responsibilities:

• Provide member services such as membership sales, tours, answer and direct phone calls, guest registration, provide program information and registration, input membership and program information into computer, accept payment/cash register/receipts, schedule appointments, make and scan membership cards, rent lockers, stock and distribute towels.
• Serve as liaison between members and program supervisors.
• Handle and solve member inquiries, concerns and complaints.
• Monitor facility as required.
• Carry out other duties as assigned.
• Accept and demonstrate the positive character values of caring, honesty, respect and responsibility.
• Attend Scheduled Staff Meeting quarterly
• Develop meaningful and sustainable relationships with members, donors and volunteers.

Requirements

Education And Experience:

• Must stay current in CPR/AED/O2 and First Aid, renewed annually. (Training provided by the Y, if needed)
• Must complete all required Annual Compliance Trainings within 30 days of hire and renewed annually.
• Must be 18 years of age or older.
• Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills and accuracy.
• Must be able to lift 30 pounds.