Manager Virtual Home Lending

Mō te tūranga | About the Role

Are you ready to lead and inspire a high-performing team in the dynamic world of virtual home lending? We’re looking for a passionate leader to take on the role of Manager Virtual Home Lending within our Consumer Bank & Wealth team.

In this role, you’ll be at the forefront of growing our home loan portfolio through digital channels, referrals, and appointments. You’ll lead a team of Home Lending Specialists, creating an environment where excellence, collaboration, and customer-centricity are at the heart of everything you do. Your focus will be on driving new home lending growth while nurturing strong, lasting relationships with our existing customers.

You’ll be responsible for overseeing your team’s performance, providing coaching and development to enhance both technical and interpersonal skills. Your deep expertise in the property market, regulatory frameworks, and Westpac NZ’s products and services will enable you to support your team in delivering tailored solutions for a diverse range of customers—from first-home buyers to investors and those with more complex lending needs.

Success in this role will come from your proactive approach to pipeline management, your understanding of market trends, and your commitment to exceptional service standards. You’ll play a pivotal part in achieving business growth, strengthening customer loyalty, and fostering a culture where your team feels engaged and empowered. Building strong relationships across the wider business will be key, ensuring alignment on strategic objectives and seamless integration of customer and business needs throughout the lending journey.

Nā tāu rourou | What will you bring?

• 5+ years’ experience in residential home lending, with comprehensive knowledge of complex lending combined with a Level 5 Residential Lending Qualification
• Experience with small business financials and a tech-savvy, growth mindset are essential
• Proven leadership with commercial acumen, and data-driven decision-making.
• Excellent communication, stakeholder engagement, and coaching skills.
• High ethical standards, strong organisational skills, and a passion for delivering positive outcomes for both customers and Westpac NZ.

Ko mātou tēnei | Our Organisation

At Westpac New Zealand, our purpose is to help New Zealanders succeed by igniting financial possibilities for our customers, our communities, and for the whole country. What makes us unique are the people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. Because we’re a place that values, rewards and recognises individuality. After 160 years of making New Zealand greater, our purpose remains the same – to help New Zealanders succeed. Our greatness comes from our difference, which is why we aspire to create a workplace where you can bring your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Westpac Hei Wāhi Mahi | Working at Westpac

As well as immersing yourself in a supportive team environment, you’ll be offered some of the best banking, and lifestyle benefits in the market along with 4 weeks standard holiday + 5 additional days of wellbeing leave per year. In addition, we also offer:

• Purchased leave options up to 4 weeks per year
• Banking benefits and insurance discounts
• Career growth – we promote internal capability; we have programmes that recognise star performers
• Market leading superannuation and KiwiSaver options
• Environmental and community care programmes
• Generous parental leave – and top up government paid parental leave
• School holiday subsidy - help you balance work and family during school holidays.

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou - Together Greater

Tono mai ināianei! – Apply now!

Apply online via the link on this page with a CV and cover letter.

To be considered for this role you need to apply online and be eligible to live and work in NZ indefinitely.

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter. 

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. 

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications Close:

2 October 2025