Customer Service Representative

Description

Join Our Team!

We're seeking a highly skilled and customer-focused Customer Service Representative to join our Loan Servicing Department, where you'll play a vital role in delivering exceptional service to our customers, ensuring their mortgage-related needs are met. As a key member of our team, you'll be responsible for responding to customer inquiries related to their mortgage payments, taxes, and insurance, and providing a positive customer experience.

Why Choose Us?

At our organization, we're dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the keys to progress. As an employee, you'll be part of a mission-driven team that makes a meaningful impact on the lives of Idahoans. We offer:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Abundant opportunities for professional development and growth
• A dynamic and supportive work environment that fosters collaboration and teamwork

In This Role, You'Ll:

• Provide exceptional customer service, addressing concerns and resolving issues with precision and care
• Assist with administration of single-family home loans with accuracy and efficiency
• Actively listen to customers, offering education and support to help them navigate their mortgage journey
• Maintain the highest level of confidentiality and security when handling client information
• Redirect calls to the appropriate agents, queues, or departments, ensuring seamless communication
• Other job duties as assigned

Requirements

• Strong customer service and communication skills
• Ability to work in a fast-paced environment with multiple priorities
• Familiarity with mortgage terminology and processes is a plus
• High school diploma or equivalent required

Join our team and be part of an organization that's dedicated to making a difference in Idaho communities. Apply now to start your journey!