Lead Casino House Person

Description

Position Summary

Responsible for providing exemplary guest service to all CWCR guests and the set up and breakdown for banquet, convention center, and casino functions. Serves in a supervisory capacity during an absence of supervisor coverage.

Essential Functions

• Providing exemplary guest service to all CWCR guests.
• Performs lead work for all aspects of banquet service and set up.
• Operates as supervisor in absence of a management representative.
• Performs the set-up, breakdown, and storage of Banquet furniture, tables, chairs, equipment, supplies, audio visual, props, staging, dance floor, pipe and drape, portable bars, or any other related item.
• Performs the set up and breakdown for all events and function as specified in internal communications.
• Performs the breakdown of events including cleaning tables and returning all items, supplies, and equipment to their appropriate storage location at the completion of each function.
• Transports all required items for set-up and service from banquet storage areas to the function areas to include Convention Center, Showroom, Gaming Floor and outdoor areas.
• Stores equipment and supplies as directed for various functions held in the convention center, showroom, and any other necessary events.
• Assists with serving food and beverage orders to customers.  
• Cleans and maintains beer tapping systems for the food and beverage department.
• Verifies set up book to ensure all BEO’s are covered for the week.
• Attends BEO meetings as required.
• Complies will all needs for the function set-ups i.e., Silver, linen, skirting, china, glassware, and other requirements.
• Maintains overall cleanliness and appearance of designated area of responsibility.
• Performs all opening, closing, cleaning, and stocking responsibilities.
• Assists other floor personnel on an as needed basis.
• Reports to supervisor on duty regarding all personnel issues in a timely manner according to Chinook Winds Policies and Procedures.
• Performs all duties in accordance with Chinook Winds Casino Resort guest service standards.
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
• Provides input or recommendations for improvements and changes in processes or services.
• All other duties as assigned.

Requirements

Position Qualifications

WORKERS IN THIS POSITION MUST BE 21 OR OLDER

Competency Statements

Energetic- Ability to work at a sustained pace and produce quality work.

Detail Oriented- Ability to pay attention to the minute details of a project or task.

Communication Skills- Ability to communicate effectively with others verbally.  

Customer Oriented- Ability to take care of the guests’ needs while following company procedures. 

Leadership- Ability to influence others to perform their jobs effectively.

Interpersonal - Ability to get along well with a variety of personalities and individuals.

Education

High school diploma or GED preferred.

Experience

One year of banquet set up experience. 

Computer Skills

Microsoft Office beginner level.

Experience with Point of Sale (POS) systems preferred.

Certificates & Licenses

Must obtain a Siletz Tribal Gaming License.

Must have OLCC Temporary Permit before the start date and obtain OLCC Permit within 45 days of the start date.

Must have a Food Handlers Permit within 30 days of start date.

Must obtain VIP (Visually Intoxicated Person) Permit within 45 days of employment.

Valid Driver’S License.

Other Requirements

Knowledge of regulations governing food preparation and service. 

Basic Math Skills.

Physical Demands

• Stand Constantly
• Walk Constantly
• Sit Not Applicable 
• Handling/Fingering Constantly 
• Reach Outward Constantly
• Reach Above Shoulder Occasionally
• Climb Not Applicable 
• Crawl Occasionally
• Squat or Kneel Frequently
• Bend Frequently

Lift/Carry

• 10 lbs or less Constantly
• 11-20 lbs Constantly
• 21-50 lbs Frequently
• 51-100 lbs Occasionally
• Over 100 lbs Occasionally

Push/Pull

• 12 lbs or less Constantly
• 13-25 lbs Frequently
• 26-40 lbs Occasionally
• 41-100 lbs Occasionally

Other Physical Requirements

Vision: Near and Far

Sense Of Sound

Sense Of Smell

Sense Of Taste

Work Environment

Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects. 

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.