Project Analyst

POSITION SUMMARY
St. Joseph's Healthcare Hamilton (SJHH) is embarking on a modernization of its business applications through the deployment of an Enterprise Resource Planning (ERP) and Occupational Health and Safety (OHS) solution. The initiative - the Business Transformation Project - will involve the replacement of applications for all business functions including Human Resources, Finance, Supply Chain, and OHS. Ultimately, the goals of the project are to increase the efficiency and effectiveness of business processes such as:

• Improving information flow through increased level of data integration
• Decreasing the administrative burden on clinical operations through the implementation of digital staff scheduling and time/attendance functionality.
• Supporting more informed decision-making through better access to consolidated data, adaptive planning capabilities, and advanced analytics.
• Increasing empowerment of staff through the deployment of self-service tools.
• Improving use of hospital resources to support better care for our patients and provide greater value to other stakeholders.

SJHH requires a Project Analyst to support the implementation, specifically working on our Finance team to build, configure and test the solution.

QUALIFICATIONS
• Bachelors degree in Computer Science, Business Administration or recognized equivalent required
• 1 to 3 years' experience, experience in healthcare preferred
• Basic project management knowledge and experience working on projects and/or basic working knowledge of applications/systems that support client groups, in such areas as Health Care, Pharmaceutical, Finance, Human Resources, Telecommunications, etc.
• Demonstrated high level of verbal and written communication skills required for moderate intra organizational contracts re. Normal business, with staff from various disciplines, who possess varying degrees of technical experience
• Understanding of complex technical and operational concepts, principles and practices
• Ability to build consensus by listening and understanding different points of view, proposing acceptable alternatives and influencing people’s opinions
• Experience in facilitation of design sessions; a strong influencer capable of shaping opinions and achieving consensus
• Capable of finding creative alternatives that satisfy the needs of key stakeholders
• A team player, willing to go the extra mile to ensure team and project success

RESPONSIBILITIES
• Understand and document the existing business processes, using business process design tools such as process flow diagrams.
• Develop expert knowledge of the new system and of the business processes the system supports and of vendor recommended best practices.
• Work with subject matter experts to design new business processes or to modify existing business processes that have a good fit with the new system.
• Analyzes, assesses, and documents requirements and produces written abstracts.
• Identifies information and data requirements necessary to define solutions
• In cases where new business processes cannot be designed to exactly fit the vendor recommended best practices, document the gaps, create a strategy to bridge the gap, obtain approval for any necessary customizations, and monitor development and testing of the customization.
• Create, maintain and monitor execution of the project documentation, using the frameworks defined in the Project Management Office’s methodology
• Facilitate information gathering and requirements sessions multi-disciplinary teams.
• Assist with the identification of training needs and translating them into practical courses and programs.  Assist with training and change management activities as required.
• Assists in the development of new Policies and Procedures to be used when the new system is implemented; consult with Subject Matter Experts, obtain approval from Project Sponsor.
• Work with other analyst(s) to configure the application in development, QA and production environments.
• Work with the infrastructure analyst(s) to configure the hardware and to support the deployment for training, testing, and production.
• Develop test scripts and test plans to ensure that the application behaves as per the detailed requirements.  Assist with testing as required.
• Ensure that Patient Safety will never be compromised when the new system is implemented; collaborate with Subject Matter Experts, Project Sponsors, and the Project Manager in observing this very important guiding principle.
• Support the delivery and production support of the new system, until it commissioned to ongoing support.
• Support the Project Manager by preparing presentations, project documentation, readiness assessments, and the coordination of key project activities to support a successful go-live.
• Escalate issues and schedule deviations that may jeopardize project success