Manager, Account Management - Named Accounts (Growth & Retention)

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About The Role

We are looking for a pragmatic, growth-minded Account Management & Sales leader with a proven track record of success to lead our hybrid US-based Account Management team. As a Manager of Account Management, you will lead, coach, and develop the Account Managers who own Rippling’s largest and most strategic accounts. You will staff and lead the teams to meet company objectives for growth, margin, customer adoption, and customer retention. You will be responsible for defining, managing & executing key lifecycle events for customers across multiple channels within this segment. 

You will report into Rippling’s Director of Named Account Management and collaborate closely with our Account Management leadership team.

What You Will Do

• Manage a team of Named account managers to deliver against monthly, quarterly, and annual goals
• Provide leadership and direction to an extremely high-performance team – including hiring, training, and pace setting
• Develop specific and targeted goals for individuals on your team to help them grow and develop
• Drive executive alignment with key decision makers and stakeholders within your team’s accounts
• Advocate internally, and align Rippling stakeholders to problem solve and deliver your customers’ top priority requirements 
• Find innovative and creative ways to improve and increase performance
• Execute, iterate and improve on “set piece” customer engagements to develop best practices that scale
• Support consistent and consultative sales and client success processes ensuring customer experience remains best in class
• Directly manage and resolve customer escalations
• Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done

What You Will Need

• A minimum of 3-5 years of experience scaling and managing a client-facing sales or account management team in a fast-paced environment
• Previous experience as a top-performing account manager or sales executive
• Proven track record of team quota-attainment via new product sales and upgrades 
• Proven leadership skills, people management skills
• Competitive and creative drive to win alongside customers and think outside of the box to get a deal done
• Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
• Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn extremely quickly
• Highly effective communicator with excellent EQ – able to build trust and work well with a diverse group inside and outside the company
• Extremely organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small
• High integrity; enthusiastic about building a great company for the long term
• Courage to challenge the status quo when logic and reason require it

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

#Li-Hybrid

Compensation For This Role:

Tier 1: $280,000 /year OTE (Office based)

(60/40 commission split for base/variable pay)

*Commission is not guaranteed