Engineer II - Security Systems

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Preposition

Strategic Impact: Opportunity to shape and secure enterprise-wide physical security infrastructure by integrating advanced technologies (CCure 9000, Access-IT Mercury, Milestone VMS, Azure) that directly protect people, assets, and business continuity. Innovation & Growth: Chance to lead cutting-edge security technology projects, drive automation and system integration, and collaborate globally—while enhancing expertise in both physical security and IT domains. Be the driving force behind our corporate security technology—design, implement, and optimize access control and CCTV systems while transforming data into insights with Power BI and Tableau.

Job Details

• Position Title:  Engineer II - Security Systems
• Career Level:  P2
• Job Category: Sr. Associate
• Job Location: Bangalore  

About The Team:

At First Citizens Bank, the Corporate Physical Security technology team safeguards our people, assets, and operations across a fast-evolving, global landscape. We partner across regions and functions to ensure a secure, resilient environment where our employees and business can thrive.

Be part of the Physical Security systems and technology team responsible for supporting Corporate Security and their IT solutions. You will have the chance to learn the strategic technology used at all First Citizens Bank’s sites to secure access and other aspects related to Corporate Security, enterprise security including site creation and divestment activities.

Impact

Drive the future of global security at First Citizens Bank, leading projects and initiatives that enhance our technical security system strategy worldwide. As a subject matter expert, you'll define requirements for technical security systems, policies and standards that protect our people and assets, while fostering a culture of innovation and agility in security. Based in our dynamic and collaborative environment, you'll deliver global security standards that truly add value to our business, influencing both internal and external stakeholders.

Key Deliverables

• Install, configure, commission, and maintain physical security systems (Access Control, CCTV, Intrusion Detection).
• Oversee day-to-day operations, ensuring system uptime, compliance, and alignment with corporate standards.
• Coordinate with vendors, contractors, and engineering teams for deployment, commissioning, and support.
• Conduct audits, system health checks, and implement remediation actions for compliance and resilience.
• Develop documentation, system architecture drawings, and standardized operating procedures.
• Respond to incidents and emergencies with rapid troubleshooting and corrective actions.
• Leverage Tableau and Power BI to develop dashboards, analyze security logs, track incident trends, and monitor system performance for data-driven decision-making.

Key Responsibilities

• Coordinate the installation, programming, and management of all physical security related systems and operations including software, hardware, and operation.
• Oversee the day-to-day management of existing installations.
• Manage and supervise integrator(s) and engineering companies during the construction phase and ensure adherence to FCB Corporate Security technology standards.
• Manage and oversee the work of subcontractors responsible for post-installation maintenance of security systems, ensuring adherence to Security Standards.
• Assist staff and improve the knowledge and skills of others, including identifying areas for enhancement, developing training programs, and instructing personnel on access control, CCTV, and technical equipment related topics.
• Ensure all technical systems are maintained with current software and firmware revisions, are routinely backed-up for data retrieval, and are routinely tested (by others) for emergency power transfer and continuing operations during power failure.
• Work in collaboration with the Security Operations team to define, recommend, and implement access control and security policies and standards.
• Perform all work in compliance with plans, specifications, industry standards, best practices, and FCB Corporate Physical Technology standards.
• Provide direction and training as it relates to physical security systems and badging.
• Perform regular administrative tasks such as maintaining files, processing paperwork, entering data, and monitoring access control and CCTV systems.
• Ability to provide after-hours support in case of a technical emergency and respond immediately if required.
• Perform other duties as assigned.

Minimum Requirements:

• Bachelor’s or master’s degree in computer science, IT, or related field with 3+ years of relevant experience in security technology, security management, or IT operations.
• Hands-on expertise with CCure 9000, Milestone VMS, AccessIT, and other physical security platforms (access control, CCTV, intrusion detection, key control, etc.).
• Experience in working with large-scale network devices, databases, and Azure cloud environments.
• Proficiency in PowerShell and SQL scripting for automation, reporting, and system management.
• Extensive knowledge of data visualization and processing tools such as Tableau and Power BI for analysis of security logs, incident data, and system performance.
• Ability to create IT construction drawings, technical specifications, and detailed reports.
• Familiarity with designing and implementing security zones of protection in line with corporate standards.
• Product certifications in CCure, Milestone, AccessIT, Verint (preferred).

Skills And Qualification

Functional Skills:

• Strong knowledge of security operations, compliance, and risk management.
• Vendor/project management, training, and incident handling skills.

Technical/Business Skills:

• • Hands-on expertise in CCure 9000, Milestone VMS, AccessIT.
• • Experience with Azure, databases, networked devices, PowerShell/SQL.
• • Knowledge of access control, CCTV, intrusion detection, and integration, Automation.
• • Ability to create technical drawings, reports, and system documentation.

Relationships & Collaboration

• • Partner with Security Operations, IT, and Engineering teams.
• • Manage vendors and integrators for installations and maintenance.
• • Support audits, compliance teams, and provide user/end-user training.
• • Collaborate with leadership to align systems with business objectives.

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.