Billing Research Specialist

About Routeware, Inc.

Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.

Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.

Our Mission:

• Transform waste collection to drive a better future for generations to come.

Our Values:

• Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.
• Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment.
• Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.

Responsibilities

• Develop an understanding of Routeware’s contract and billing process.  The primary function of this role will be to serve as primary point of contact for all incoming billing disputes or discrepancies.
• Regular research and timely resolution of customer billing disputes, identifying any related Sage Intacct & Salesforce discrepancies and working cross-functionally as needed to resolve.
• Assist with documenting updates to the Company’s order-to-cash processes to help streamline the billing and accounts receivable function to improve efficiency and accuracy.
• Provide support as needed for daily invoicing functions.
• Daily support of finance-related Zendesk inquiries.
• Input data into the company’s accounting system, verify the accuracy, and ensure all systems are in balance.
• Compile and analyze financial information to prepare and post general ledger entries, reconcile accounts, and maintain proper internal controls.
• Assist in the monthly close of the company’s financial statements, and assist in the creation of the monthly close report provided to Management.
• Assist in financial analysis and department reporting.
• Assist in the preparation of standard and specialized financial reports in accordance with generally accepted accounting principles.
• Provide supporting documentation and analytical information for the company’s tax advisors and all external audits.
• Provide accounting support for mergers and acquisitions.
• Work with other departments to ensure compliance with accounting policies and procedures.
• Assist in special projects as needed.

Qualifications:

• Thorough knowledge of GAAP accounting processes and procedures.
• Prior experience in a SaaS billing environment.
• Experience working with Salesforce & CPQ.
• Handles confidential and sensitive information and records with a high degree of discretion, diligence, and good judgment. Demonstrates the same in all interactions with co-workers, customers, vendors, and others.
• Demonstrates excellent written and verbal communication skills.  Listens effectively, transmits information accurately and understandably, and actively seeks feedback.
• Well-organized, self-directed team player. Remains open to others’ ideas, and exhibits willingness to try new things.
• Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Adapts to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events.
• Continuous process improvement mindset
• Prioritizes and plans work activities, uses time efficiently, and develops realistic action plans.

Required:

• Bachelor’s degree in accounting or business, or a minor in business, accounting, or finance with relevant experience.
• 3+ years of accounting experience in established middle-market companies.
• Skilled in the use of enterprise-level accounting software, Microsoft Office, and other business software systems. 
• Experienced with general office equipment.
• Strong mathematical, analytical, and organizational skills.

Preferred

• Advanced Microsoft Excel user.
• Strong experience with daily Accounts Receivable functions.
• Experience with Salesforce and CPQ.
• Experience with Sage Intacct and Tesorio software.
• SaaS/Software industry experience.
• Experience in multiple currency transactions and inter-company transactions.
• Experience with sales tax calculations and filing in multiple jurisdictions.

Benefits

• Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
• Paid parental leave
• Medical and Dependent FSA
• 401K match
• Unlimited PTO
• Ten company holidays
• 1 Volunteer day
• Summer Friday'sRouteware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.