Night Auditor

Company Description

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

Job Description

Join our team as a Night Auditor at our prestigious hotel in Krong Siem Reap, Cambodia! We're seeking a detail-oriented and customer-focused professional to oversee our night operations and ensure a seamless guest experience.

• Manage the front desk during night shifts, handling guest check-ins, check-outs, and inquiries with a friendly and professional demeanor
• Perform nightly audit procedures, including balancing accounts, verifying financial transactions, and preparing daily reports
• Monitor and ensure the security of the hotel premises during night hours
• Assist guests with any requests or concerns, providing exceptional customer service at all times
• Process reservations, room assignments, and guest billing accurately and efficiently
• Collaborate with other departments to address any guest issues or special requests
• Maintain accurate records of all night shift activities and communicate important information to the day shift team
• Handle emergency situations calmly and effectively, following established protocols
• Ensure compliance with hotel policies and procedures at all times

Qualifications

• Degree or training in hospitality management with experience in front office operations, preferably as a night auditor
• Excellent English communication skills; native speaker in Khmer language
• Proficiency in hotel management software and basic accounting skills
• Strong attention to detail with ability to multitask and make decisions in a fast-paced environment
• Flexibility to work night shifts, weekends, and holidays
• Passion for hospitality with a commitment to exceptional guest experiences
• Strong teamwork and interpersonal skills, with an understanding of local culture and customs