Workforce Operations Supervisor (816110)

Company Description

The Workforce Operations Supervisor plays a critical role in overseeing the day-to-day delivery of WIOA services in Richland and Lexington counties. Reporting to the Operations Manager, this position provides leadership, supervision, and compliance oversight to staff while carrying a small caseload of WIOA participants to remain connected to direct service delivery.

The Workforce Operations Supervisor ensures program excellence by balancing staff management, partner engagement, performance monitoring, and hands-on case management to achieve positive outcomes for both job seekers and employers.

Job Description

Program Oversight & Compliance

• Monitor, analyze, and evaluate the quality of services to ensure alignment with WIOA law, Statement of Work, and attainment of performance goals.
• Conduct regular file reviews, case note checks, and activity code monitoring to ensure compliance.
• Review SCWOS and other reports weekly to identify trends, correct issues, and ensure timely documentation.
• Assist the Operations Manager and Project Director with performance reports, audits, and board updates.
• Maintain a minimum of 95% compliance on file reviews and ensure corrective actions are completed within established timelines.

Staff Supervision & Development

• Supervise and coach Career Advisors across two centers.
• Conduct one-on-one check-ins, team meetings, and staff evaluations focused on performance and professional growth.
• Support the creation and implementation of individual learning plans for staff and ensure ongoing professional development.
• Foster strong collaboration between Career Services and Business Solutions teams to connect job-ready participants with work-based learning opportunities (OJT, WEX, Transitional Jobs).
• Model servant leadership by mentoring, cross-training, and empowering staff to innovate and problem-solve.

Direct Service – Participant Case Management

• Carry a small caseload of WIOA participants to maintain first-hand knowledge of service delivery.
• Provide individualized career counseling, assessment, and employment planning.
• Document participant progress, income verification, MSGs, and credentials in compliance with WIOA requirements.
• Review and approve participant requests (supportive services, training packets, vouchers).
• Demonstrate strong strategies for engaging and re-engaging customers, overcoming barriers, and ensuring participants achieve employment goals.

Community Engagement & Partnership

• Build and maintain professional relationships with training providers, mandated partners, employers, and community agencies.
• Represent SC Works and Equus at partner meetings, community events, and stakeholder sessions.
• Ensure staff and participants are informed about available community services and referrals.
• Promote equitable access to services, ensuring all customers, including those with disabilities or barriers, receive high-quality support.

Leadership & Operations

• Maintain strong communication with leadership, board staff, and community partners.
• Create and maintain operational procedures, ensuring consistent, high-quality service delivery.
• Support customer satisfaction by promptly addressing concerns with documented action plans.
• Use SCWOS dashboards and internal reports to identify performance trends and implement corrective actions.
• Promote a positive, inclusive culture that values professionalism, respect, accessibility, and customer service.

Qualifications

• Bachelor’s degree in workforce development, business, social work, psychology, human services, or related field (master’s preferred).
• 3–5 years of workforce development, social services, or program management experience.
• Supervisory or leadership experience with a focus on performance and outcomes.
• Strong knowledge of WIOA program guidelines, case management principles, and performance measures.
• Ability to manage multiple priorities in a fast-paced environment with attention to detail.
• Excellent communication, organization, and problem-solving skills.
• Proficiency with data management systems, SCWOS (or similar case management system), and Microsoft Office Suite.
• Knowledge of local workforce needs, resources, and employer engagement strategies.
• Occasional evenings or weekends may be required; regional travel as needed.
• This is considered a driving position and as such your driver's license must be in good standing and you must have proof of valid automobile insurance.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.