Engineer, System Planning, #catalystWSP

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Be a Part of Something BIG!

Singtel x Singapore Institute of Technology have embarked on a Work-Study Programme (WSP) launched in Feb 2023. The WSP is called “The Catalyst Programme” which is a structured on-the-job (OJT) development WSP that allows Polytechnic Diploma holders to secure a full-time position with Singtel while pursuing a university honours degree in Infrastructure and Systems Engineering. This programme is open to Singtel’s internal employees as well as external polytechnic diploma holders preferably from the ICT domain. Non-ICT diploma holders are encouraged to apply as well. In line with building capability in Singapore ICT sector this program will develop & groom talent over a 3-year period completing micro-credentials for each module which eventually stack-up to an honours degree in Infrastructure and Systems Engineering. Candidates will be offered a specific role as the one shared below. Are you ready for this challenge?

Make An Impact By:

• Act as the business point-of-contact for GIS (Geographic Information System) users, ensuring smooth day-to-day operations.
• Log, track, and follow up on incidents through the internal ticketing system, ensuring timely closure with both internal and external teams                                                                                                
• Coordinate and liaise with IT teams for issue escalation from the user, change requests, and patch deployments.
• Lead the basic testing and validation during system updates, deployments, or configuration changes to ensure smooth operation
• Support user onboarding, training, and communication for GIS system enhancements or new features.
• Maintain documentation, user guides, and knowledge base entries to facilitate user self-help.
• Ensure adherence to SOPs, data integrity, and compliance policies within the GIS platform.
• Work with users and vendor to plan the system life cycle and change management requirements
• Other ad hoc duties as required.

Skills For Success:

• Degree in Engineering, Information Technology, Telecommunications, or a related field.
• 1-3 years of experience in support, coordination, or systems-related roles (fresh graduates welcome).
• Basic understanding of GIS systems is an advantage.
• Strong communication and coordination skills, especially between technical and non-technical teams.
• Detail-oriented with strong problem-solving and follow-up skills.
• Familiarity with service management tools (e.g., ServiceNow, JIRA) is a plus
• Are you ready to say hello to BIG Possibilities? 
• Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!