Customer Support Intern (Hardware)

Imagine a future where everyone has instant, low-cost access to intelligence. We’re building a fully featured European AI cloud - with everything one needs to train, experiment with, and deploy AI models. In addition, our GPUs run on 100% renewable energy.

We’re ambitious, curious, and gutsy doers. We practice a low hierarchy across the company and high morale in our teams. We’ve already achieved a lot, yet we’re only getting started. Now it’s your chance to join the ride. We offer more than just the job - we offer a career-defining opportunity to be part of building something big!

As a cherry on top, we’ve recently raised $64M in Series A and are ready to reach new heights.

• Paid internship.
• Flexible working hours and hybrid way of working.
• Our operations are profitable, in addition to fast growth.
• You’ll be an integral part of the small yet mighty team of 59, challenging the status quo to positively impact the lives of many people.
• 27 nationalities in total, with 6 different ones in the management team.
• We foster a community-like atmosphere: we often enjoy each other’s company after work, e.g., munching BBQ made by Ruben, our CEO by day and master chef by night.
• On-site mode: This role requires presence in our Kamppi office at least 5 days per week. Don’t worry, you won’t be alone or hangry there.
• Level of expertise: Entry-level.
• Duration: 3 months.
• Monitor server performance, troubleshoot issues by retrieving and analyzing logs, error reports, and customer feedback.
• Collaborate with engineering teams to support staff to ensure smooth hardware and network operations.
• Open, track, and follow up on support tickets with hardware vendors.
• Coordinate and arrange on-site visits for field engineers for hardware repairs and troubleshooting.
• Support customers with basic requests (e.g., password resets, troubleshooting).
• Assist the datacenter operations team with day-to-day tasks in a fast-paced and dynamic environment.
• The work may also include other tasks assigned by the employer.
• Hands-on experience with the Linux command line.
• Strong written and verbal english communication skills, including explaining technical issues to non-technical users.
• Vocational qualification in IT/electrical/electronics/mechanical engineering.
• Social skills and readiness to work on-site in the office.
• Bonus points for:
• Customer support experience (datacenter/hardware environment preferred).
• Driving license.

Nice-to-have

• Containers & orchestration: Kubernetes, Docker Compose, Portainer (or similar).
• Automation & scripting (shell scripts, small tools).
• Hardware benchmarking and performance testing using various tools and custom scripts
• Exposure to machine learning workflows (hobby projects welcome).
• Previous technical support experience.
• Hard-working ethic and proactive attitude.
• Curiosity and courage to ask the right questions.
• Collaboration skills – able to work with diverse personalities and teams.
• Grow your knowledge in hardware, networking, and datacenter operations through hands-on experience and training.

1. Apply.
2. Meet & Match Event (30.09.2025 @ Maria01). Selected candidates will present themselves and meet our team in a casual, interactive setting.
3. Interview with Hiring Manager - A deeper conversation about your skills, interests, and the role.
4. Reference Check - Final step before we make an offer.Apply no later than 29 September 2025.

Please submit your application through our Careers page. We don’t accept applications sent by mail.