IT System Administrator - New Zealand (hybrid)

Job Description

About Comet Backup And Webpros

At Comet Backup we make out of this world backup software! 🚀 We protect businesses against disaster by empowering IT teams to keep their data safe. Headquartered in Christchurch, with customers in over 170 countries, we are taking on the biggest competitors in our industry with innovative kiwi ingenuity.

As a key member of our diverse and expanding team, you’ll play a pivotal role in shaping the future of our global marketing strategy as we scale.

Comet Backup is a WebPros brand, alongside industry heavy hitters like cPanel, Plesk, and WHMCS. WebPros is a global software leader delivering mission-critical solutions for automation, operations, and customer engagement. Powering more than 60 million domains and supporting over 27 million users across 227 countries, WebPros helps small and medium-sized businesses worldwide build, manage, and grow their digital presence.

Your Role

We are seeking a proactive and customer-focused IT System Administrator to support our office users across macOS and Windows environments. The ideal candidate will have hands-on experience with Jira for ticketing and workflow management, and strong proficiency in Office 365 applications. This role is essential to ensuring smooth day-to-day IT operations and delivering excellent technical support to our internal teams.

Key Responsibilities:

• Provide first-level technical support for macOS and Windows systems, including hardware, software, and peripheral troubleshooting.
• Manage and resolve support tickets using Jira, ensuring timely and accurate documentation of issues and solutions.
• Support Office 365 applications including Outlook, Teams, SharePoint, and OneDrive.
• Assist with onboarding/offboarding processes including account setup, device provisioning, and access management.
• Maintain and update IT documentation, knowledge base articles, and user guides.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Monitor system performance and proactively identify potential issues.
• Ensure compliance with IT policies and security protocols.

Your Qualifications:

• Proven experience in an IT support or help desk role.
• Strong knowledge of macOS and Windows operating systems.
• Familiarity with Jira or similar ticketing systems.
• Proficiency in Office 365 suite (Outlook, Teams, SharePoint, etc.).
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple tasks effectively.

You’Ll Thrive Here If You:

• Like helping colleagues with their problems
• Have the ability to self organise pick up work as needed
• Review and Update / Improve existing processed to look for improvements

You might struggle here if you:

• Prefer highly structured roles with rigid processes and find it challenging to navigate ambiguity or to task switch
• You require constant guidance

How We Work

Workflow: Kanban-style ticket management via Jira; daily syncs, monthly retrospectives and planning

Tech Stack & Tools: Azure, Google Workspace, ABM; Cisco AnyConnect, Cloudflare WARP; Adobe Admin Console, JetBrains License Portal; Microsoft Endpoint Manager (Intune); Slack; Jira; Confluence; MS Teams

What We Offer

• Opportunities for professional development and growth at a tech company with an open and collaborative culture.
• Make a direct impact on the company’s marketing strategy and overall growth.
• Freedom to take ownership of your role and make it your own with the support of a close-knit marketing team.
• Hybrid work environment with option to WFH on Tuesdays, Wednesdays and Thursdays. Flexible schedule to support work life balance.
• Health insurance via Southern Cross and wellness initiatives.
• Free subscription to Udemy’s library of courses.
• Riccarton-based office with a relaxed dress code (office slippers welcome, extra points if they are space themed).
• We offer free car parking. We also encourage sustainable commuting with a bike lock area and close by bus stops.
• Espresso machine with C4 coffee, office snacks and fresh fruit provided, and casual Friday drinks.
• An open and trusting company culture that encourages innovation and inclusivity

Your Hiring Experience

Hi, I’m Radostina, your Talent Partner for EMEA at WebPros. I’ll guide you through the interview process, ensuring a clear, transparent, and meaningful experience.

Interview Process:

• Screening Interview (30 min): An informal conversation with Radostina, your Talent Partner, designed to get to know you better. We’ll discuss your background, motivations, and career aspirations while providing a clear overview of WebPros, the team structure, and what you can expect throughout the hiring process. This is your chance to ask questions and ensure the role aligns with your professional goals.
• Manager Interview (60 min): Discussion with Flemming Riis and Roman Rudykh to assess team fit, self-reliance, technical alignment, and problem-solving skills, as well as a cultural fit.
• Offer Talk (30 min): Final conversation to review offer details and answer any remaining questions.

Our Commitment To A Diverse & Inclusive Culture

At WebPros, we want every team member to feel excited to bring their full, authentic self to work. Our strength lies in the diversity of our people, with different backgrounds, perspectives, and experiences driving innovation and making us stronger together.

We are committed to ensuring equitable opportunities, pay, and support for all employees, regardless of identity, background, or circumstances. We foster a culture of belonging, respect, and psychological safety, where everyone feels valued, heard, and empowered to contribute meaningfully and grow.

Discrimination of any kind, including sexism, racism, xenophobia, homophobia, transphobia, ableism, and ageism, has no place here. By embracing differences and championing inclusivity, we create an environment where everyone can thrive.

We are looking forward to your application!