ServiceNow Consultant - Ostrava

Company Description

• Devoteam is an AI-driven tech consulting firm specialising in cloud platforms, cybersecurity, data, and sustainability. 
• Tech native for almost 30 years, Devoteam guides businesses through sustainable digital transformation to deliver value.
• With over 11,000 tech architects in more than 25 countries across Europe, the Middle East, and Africa, Devoteam is committed to using technology to serve people.
• Devoteam has been a ServiceNow Elite Partner since 2019, and recipient of the 2025 Partner of the Year award.

Job Description

What can you expect from this position?

As a Senior Consultant, you will be the go-to person, guiding newcomers, helping them navigate the fascinating world of ServiceNow. You'll also dive deep into client interactions, uncovering their needs, and delivering customized solutions.

The role of a ServiceNow Consultant is multifaceted, blending technical expertise with strategic thinking.

Key Responsibilities:

• Solution Architecture: Lead client-facing workshops to gather and analyze business requirements, then architect and design scalable, high-performance solutions on the ServiceNow platform.
• Technical Leadership: Serve as the lead technical resource on complex implementation projects, providing hands-on configuration, development, and integration work while ensuring adherence to ServiceNow best practices.
• Client Advisory: Act as a trusted advisor to clients, managing stakeholder expectations, providing strategic guidance on platform capabilities, and ensuring the final solution delivers maximum value.
• Mentorship & Guidance: Mentor and guide junior consultants through code reviews, knowledge sharing, and coaching, fostering a culture of technical excellence within the team.
• Pre-Sales Support: Collaborate with the sales team to support pre-sales activities, including conducting solution demonstrations, scoping projects, and contributing to proposals or statements of work.

Qualifications

We Require:

• Proven experience with ServiceNow from roles as Architect, Developer, Consultant, Analyst or others.
• Proficiency in one or more of ServiceNow modules, such as ITSM, ITOM, HR, PPM, and CSM.
• Experience delivering successful projects.
• Advanced English .
• Exceptional analytical and critical thinking abilities to tackle complex challenges.
• Excellent communication and interpersonal skills.
• Ability to develop and share knowledge through engaging presentations and training materials.
• Proven ability to work both autonomously and within a team environment.
• ServiceNow certification(s) preferred.

Additional Information

Benefits And Perks:

• Transparent career path including mentoring
• Great location in the city center
• 5 weeks of vacation and up to 4 my days per year
• Flexible working hours and home office (hybrid model)
• Training and certifications in current and high-in-demand technologies and methodologies
• Unlimited contract
• Meal allowance up to 28.000 CZK/year (123,90 Kč/day).
• MultiSport card
• Phone tariff for employees and their family members
• Employee Referral Program
• Sabbatical leave
• Team buildings and other company events for employees
• Breakfast and snacks

Moreover, We Offer:

• Foreign business trips
• Above standard working equipment
• Company Mobile Phone (selection from Android/iPhone)
• Company Laptop (Windows/iOS)
• Gifts for work anniversaries, promotion or childbirth
• Friendly and open culture

And last but not least, you can rely on:

• Transparent framework for career growth, reinforced by annual performance evaluations
• Trust and autonomy, with no micro-management
• Learning from senior colleagues and opportunities to collaborate with professionals from various industries
• Opportunities to attend conferences to keep skills up-to-date
• Working on a variety of projects for a broader range of experience
• Adoption and utilization of evolving IT technologies
• Usage of AI tools and access to elaborate, tailored AI training