Dependency Case Manager Supervisor

Children's Home Society of Florida

Since opening our doors in 1902, CHS became a part of Florida's history. 

CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times. Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we’re changing the face of foster care and positively impacting children and families’ lives for generations to come.

Join our team to continue to do good and create history serving Florida's children and families!

The Dependency Case Management (DCM) Supervisor provides daily supervision, operational oversight and management of a dependency case management service unit. The incumbent ensures that all program operations comply with state and federal laws, judicial mandates and best practices to protect children, strengthen families and support permanency outcomes, while working collaboratively with community partners and team members to deliver high quality, trauma-informed and culturally responsive services that meet client needs, contract objectives and positive permanency outcomes. Overall, the Dependency Case Management (DCM) Supervisor contributes to CHS’s strategic objective of reimagining what HOME means by creating spaces where every child and family is supported and has access to the opportunities they need to pursue their dreams. 

Why Join Chs?

• Uplifting mission-driven work culture
• Make an impact in your community and become a part of Florida's history!
• Growth and professional development opportunities
• Great benefits package, including generous paid time off and holidays
• Opportunity to make a positive difference in children and families within your own community!

Primary Job Functions

1. 1. Provide daily supervision, operational oversight and management of a dependency case management service unit in delivering high quality, trauma-informed and culturally responsive services that meet client needs, contract objectives and positive permanency outcomes. 
2. 2.  Recruit, develop and lead a team capable of supporting CHS performance and growth strategies (complying with COA Standard T3, when appropriate), while fostering an engaging, positive work environment.

• Delegate and manage work assignments; ensure services are performed according to CHS service philosophy, policies and practices.
• Oversee proper client to staff ratio.
• Liaise with community agencies, such as the Department of Children & Families (DCF) and the Department of Juvenile Justice (DJJ).
• Conduct face-to-face interview with clients for development of individual treatment plans, and behavioral assessments and provide other direct treatment services.
• Provide support with in-crisis/problem cases and client service coordination; may also provide direct casework, when needed.
• Review and approve psychosocial assessments and treatment plans.
• Track and monitor the progress of families and individuals receiving services.
• Maintain and generate necessary reports and paperwork in a timely manner.
• Ensure that program team members complete all documentation and reports in a professional and timely manner.
• Attend closure or conference staffings; participate in grant writing, contract negotiating or re-accreditation preparation.
• Provide case consultation and in-service training, as appropriate; identify unmet training needs.
• Collect, analyze and report data in area of supervision; apply data to improve client outcomes.
• Recruit and supervise team members, fostering their development, including the transfer of knowledge obtained through training.
• Establish annual team goals and objectives; track and report results
• Coach, support and evaluate team member performance, taking corrective action if needed.
• Deliver timely communication through regular management and team meetings.
• Implement policies and practices designed to prevent, recognize and respond to work-related stress.
• Comply and confirm compliance with the CHS code of conduct, policies, practices and legal obligations.
• Participate in succession planning to build the bench strength necessary for future talent needs.
• Develop a strong knowledge base and stay current on job-related issues, best practices, and trends.
• Participate actively in departmental meetings, training and education, as well as the quality process.
• Pick up projects on the fly; perform other duties as assigned from time to time.

Job Qualifications

Education, Licenses & Certifications:

• Bachelor’s degree in human services related field from an accredited university, required; Master’s degree preferred.
• Certification in Child Welfare Case Management, required.
• Florida Driver’s License within 30 days from hire required, with daily access to a reliable and insured vehicle.

Experience:

• Four years of experience in Human Services, required with Bachelor’s degree; two years with Master’s degree.
• Supervisory experience, preferred.

Competencies

Knowledge/Awareness Of:

• Community resources and networks to enhance client experiences and results.
• Dependency Case Management general principles, practices and performance standards, including crisis intervention.
• General confidentiality requirements and ethical standards in handling sensitive client-related and other data and information.

Skills/Ability to Demonstrate CHS Core Behaviors:

• Caring – Demonstrate active empathy, kindness and compassion in every interaction, while setting healthy limits and boundaries with clients.
• Client-Focused - Provide a high level of customer service, exercising discretion and diplomacy while acting to protect clients when necessary.
• Curious – Exhibit a willingness to explore and reframe problems as opportunities, using good judgement to solve practical problems.
• Committed – Manage multiple priorities while taking initiative to achieve to desired results and outcomes.
• Accountable – Meet critical deadlines, while maintaining high attention to detail and accuracy.
• Proficient – Undertake job duties with minimal supervision, using general office productivity tools, including MS Office Suite and Teams.
• Resourceful – Accomplish tasks with available resources, stewarding CHS resources appropriately.
• Team Player – Collaborate and work well with colleagues, contributing to positive morale and spirit within the team.
• Coalition Builder – Establish internal and external connections to collaborate on shared goals.
• Inclusive – Interact effectively with others, being sensitive to differences in attitudes, styles, cultures and socioeconomic backgrounds.
• Excellence-Driven – Is present and prepared, delivering high quality work.
• Leader - Exhibit a professional presence, demonstrating strong interpersonal and communication skills with unwavering Respect, Integrity and Dedication to the CHS mission.

Supervision And Leadership:

• Balance empathy with action.
• Have courage to take risks on people and ideas.
• Be proactive, strategic and forward thinking.
• Create breakthrough results using data-driven, targeted approaches.
• Catalyze commitment across all partners to transform life trajectories and community outcomes.
• Build individual, team and organizational capability and culture.

Together, good can be done.