Vice President, Ambulatory Care

Department Overview

The Vice President, Ambulatory Care and Access Services will provide executive leadership over OHSU Health outpatient operations emphasizing safe, high quality, patient-centered, cost effective and integrated care by collaborating effectively with physician and department leadership. OHSU Ambulatory consists of over 97+ clinical sites across Portland metro and Oregon with annual visit volumes exceeding one million.

Reporting to the Senior Vice President/Chief Ambulatory Officer for OHSU Health, the VP Ambulatory will ensure the successful operation and strategic development of ambulatory clinics, outpatient centers, and other outpatient care facilities across Oregon.

Partnering with the Senior Associate CMO of Ambulatory Practice the Ambulatory Vice President assumes a key leadership role in patient care delivery development, access and operations across the clinical enterprise including OHSU, Doernbecher, Hillsboro Medical Center, Adventist Portland and all outreach sites.

The position requires strong leadership and influence to ensure departments and practice managers alignment with the health system's strategic goals and approved business plans.

Function/Duties Of Position

Key Responsibilities & Performance Standards

Operational

• In partnership with Healthcare and Practice Plan leadership, develops operational goals and objectives for Ambulatory and implements strategies and tactics to optimize the delivery of ambulatory care while meeting financial and strategic goals.
• Analyzes and monitors operational performance for Ambulatory, ensuring departments are improving performance on key indicators via ambulatory dashboard.
• Develops and/or implements institutional policies and procedures to enhance efficient and effective operations.
• Seeks opportunities to further integrate ambulatory care with overall OHSU Health delivery system including administrative functions and departments.
• Enhances operational effectiveness, emphasizing cost containment without jeopardizing patient care priorities, improvement, innovation or quality of care.

Strategy

• Participates in the development and implementation of the long-range goals and objectives of OHSU Health.
• Translates strategic plans into operational action plans which guide resource allocation and coordination of clinical personnel.
• Works collaboratively with the Office of Digital Health to expand and optimize digital ambulatory encounters and remote access to healthcare

Access

• Oversee successful implementation, operation, and optimization of Ambulatory Mission Control – Connected Care Center.
• Develop, recommend and implement the philosophy, guiding principles, tactics and policies that achieve maximum capacity to support optimal success for OHSU patients and referral sources.
• Accountable for achieving significant and continuous improvement in access metrics across OHSU Health.
• Develop, integrate, and oversee template and scheduling practices to ensure consistency with OHSU scheduling and referral policies.

Quality

• Develops an infrastructure to improve overall performance ensuring safety, quality and consistency of practice relative to the competency of ambulatory staff which is congruent with regulatory requirements, Magnet standards, etc.
• With direction from the OHSU Health quality structure, partners with the Ambulatory Associate Chief Medical Officer to lead the quality improvement agenda in the Ambulatory environment of care in alignment with overall OHSU Health priorities.
• Strives toward best in class for quality as measured by Annual Ambulatory Scorecard.

Finance

• Optimize, in collaboration with the Chief Ambulatory Officer and Sr. Associate Dean for Clinical Practice for OHSU Practice Plan and OHSU Health CFO on ambulatory operating and capital budgeting processes for OHSU Health ambulatory practices.
• In conjunction with the OHSU budget and financial review process, establish, maintain and manage benchmark-based operating budgets for ambulatory operations.
• Build on existing benchmarks and targets to assess programmatic gains and to demonstrate the impact of services.
• Support the School of Medicine in the analysis of clinician recruitment (including support staff): needs analysis, financial impact, and funding requirements.

Leadership

• Builds credibility and trust with department chairs and administrators to support the continuum of care.
• Oversee the recruitment, selection, development, motivation and retention of an engaged workforce, including but not limited to establishing performance plans aligned with organizational goals at all levels, providing timely and clear performance feedback recognizing accomplishment and taking corrective or disciplinary action, as required, to sustain high levels of performance.
• Contributes to the establishment of an academic teaching hospital which provided educational and research experiences to students, residents, fellows, faculty and staff.
• Leads and attends in a variety of relevant OHSU Health, OPP, School of Medicine and OHSU committees, work groups and meetings.

Required Qualifications

• Graduate degree in Health Care, Business Administration or a related field
• Minimum of 10 years of progressive leadership experience in healthcare, with a focus on ambulatory services and patient access in an academic medical center or large healthcare organization.
• Comprehensive understanding of ambulatory care operations, access management, and healthcare industry trends.
• Proven track record in strategic planning, financial management, and achieving operational excellence.
• Strong leadership and team-building skills, with the ability to inspire and motivate diverse teams.
• Very strong communication, negotiation, and interpersonal skills to interact with internal and external stakeholders effectively.
• Ability to efficiently and effectively multi-task and manage competing demands.  Ability to reprioritize as circumstances require and to communicate impacts.
• Experience in driving change and innovation within a complex healthcare environment.
• Familiarity with academic medical center settings, faculty practice plans, and research integration is highly desirable.
• Broad knowledge of modern healthcare and business administration, systems, practices and principles.
•  Knowledge of sound financial management practices, budget development, and analysis as applied to modern healthcare financial management.
• Advanced quantitative knowledge necessary to analyze data and make informed decisions.
• Effective managerial and administrative capabilities as applied to the management of multiple programs and clinics.
• Effective organizational, planning, controlling, and project management abilities to include:
• Effective leadership abilities
• Proven track record of initiating change and innovation
• Strategic thinking, planning and problem solving
• Developing goals and priorities for large healthcare organizations
• Superior communication skills, both in writing and verbal presentations
• Conducts self in a positive and professional manner.
•  Ability to function in a fast paced and changing environment with multiple priorities and objectives.

All Are Welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.