Vice President Patient Support Services

About Acadia Pharmaceuticals

Acadia is advancing breakthroughs in neuroscience to elevate life. Since our founding, we have been working at the forefront of healthcare to bring vital solutions to people who need them most. We developed and commercialized the first and only FDA-approved drug to treat hallucinations and delusions associated with Parkinson’s disease psychosis, and the first and only approved drug in the United States and Canada for the treatment of Rett syndrome. Our clinical-stage development efforts are focused on Prader-Willi syndrome, Alzheimer’s disease psychosis, and multiple other programs targeting neuro-psychiatric and neuro-rare diseases. For more information, visit Acadia.com and follow us on LinkedIn and X.

Position Summary:

This highly visible role oversees all aspects of patient support services, from HUB operations and affordability programs to adherence/persistence initiatives, caregiver and HCP education, and field reimbursement teams. You’ll also shape and direct our internal access-related marketing efforts, ensuring every material, message, and touchpoint reflects our commitment to patients and aligns with Acadia’s broader brand and business priorities.

As a member of Acadia’s leadership team, you will play a pivotal role in defining the future of patient access and support, leveraging innovation, data, and technology to create scalable, industry-leading programs that make a tangible difference in people’s lives.

Primary Responsibilities:

• Leads and directs all patient support services and field reimbursement teams and program operations, including but not limited to, HUB partners, fulfilment coordination, patient access program partnerships, and field reimbursement teams (Patient Access Manager (PAM) and Family Support Educator (FSE)
• Works collaboratively across the commercial organization to provide critical input into patient access related marketing materials for hub and fulfillment models, website, as well as field reimbursement team
• Continuously monitors all channels and customers to determine appropriate level of support and focus
• Coordinates with senior CIAO, Finance, Legal, Sales, Marketing, Managed Markets, Pricing/Contracting & Trade and other leadership to ensure alignment across all Patient Support Services initiatives
• Leads assessment of industry trends and innovations (e.g., data/data sources, technology, AI) to design and deploy support services that meet the needs of HCPs, patients, caregivers, and that inform and support Acadia brand priorities
• Partners with all stakeholders in the launch of new products
• Directs activities of external suppliers and agencies to ensure completion of projects are on time and within budget
• Cultivates a high-performing team through the creation of a practical vision, specific goals and concrete metrics to achieve success in terms of revenue and access, meeting changing business demands and delivering consistent results in challenging environments
• Develops business plans and operational targets on an annual basis and refines and executes the plan throughout the year
• Develops and mentors team members to support individual and team growth and success
• Oversees and guides a variety of personnel actions including, but not limited to, hiring, performance appraisals, merit recommendations and promotions
• Serves as a representative of the organization to both internal and external groups and ensures information communicated is accurate and up to date regarding organizational activities and industry trends
• Ensures department’s adherence to company policies and quality system requirements, as well as other legal and regulatory directives
• Other responsibilities as assigned

Education/Experience/Skills:

• Bachelor's degree in marketing, health care, business administration or related; Master's degree preferred
• Minimum of 15 years of progressively responsible experience within sales, marketing, or market access related functions
• Requires 8 or more years in a leadership role
• Experience successfully launching new products and exceeding access and market share goals, also required
• Demonstrated ability and success developing and executing strategy through expert understanding of the market and industry
• Demonstrated success building organizations, creating and leading highly effective teams
• Adept at creating and communicating a clear vision among direct reports, effectively aligning resources and motivating teams to achieve goals
• Demonstrated analytical abilities and proficient planning and negotiation skills
• Ability to effectively communicate verbally, written, and presentation form
• Ability to travel approximately 30% of the time both domestically

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment and independently from remote locations. Employee must occasionally lift and/or move up to 20 pounds.   Ability to travel by car or airplane independently overnight up to 30% of the time and work after hours if required by travel schedule or business issues.

#Li-Ms1 #Li-Hybrid

In addition to a competitive base salary, this position is also eligible for discretionary bonus and equity awards based on factors such as individual and organizational performance. Actual amounts will vary depending on experience, performance, and location. 

Salary Range$280,000—$350,000 USD

What We Offer Us-Based Employees:

• Competitive base, bonus, new hire and ongoing equity packages
• Medical, dental, and vision insurance
• Employer-paid life, disability, business travel and EAP coverage
• 401(k) Plan with a fully vested company match 1:1 up to 5%
• Employee Stock Purchase Plan with a 2-year purchase price lock-in
• 15+ vacation days
• 13 -15 paid holidays, including office closure between December 24th and January 1st
• 10 days of paid sick time
• Paid parental leave benefit
• Tuition assistance

EEO Statement (US-based Employees): Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in the exact way they are described in job postings. We are committed to building a diverse, equitable, inclusive, and innovative company, and we are looking for the BEST candidate for the job. That candidate may be one who comes from a less traditional background or may meet the qualifications in a different way. We strongly encourage you to apply, especially if the reason you are the best candidate isn’t exactly what we describe here.

It is the policy of Acadia to provide equal employment opportunities to all employees and employment applicants without regard to considerations of race, including related to hairstyle, color, religion or religious creed, sexual orientation, gender, gender identity, gender expression, gender transition, country of origin, ancestry, citizenship, age, physical or mental disability, genetic information, legally-protected medical condition or information, marital status, domestic partner status, family care status, military caregiver status, veteran or military status (including reserve status, National Guard status, and military service or obligation), status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, or any basis protected under federal, state or local law.

As an equal opportunity employer, Acadia is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation. Furthermore, you may request additional support if you are unable or limited in your ability to use or access Acadia’s career website due to your disability, along with any accommodations throughout the interview process. To request or inquire about your reasonable accommodation, please complete our Reasonable Accommodation Request Form or contact us at talentacquisition@acadia-pharm.com or 858-261-2923.

Please note that reasonable accommodations granted throughout the recruiting process are not guaranteed to be the same accommodations given if hired. A new request will need to be submitted for any ADA accommodations after starting employment.

California Applicants: Please see Additional Information for California Residents within our Privacy Policy. 

Canadian Applicants: Please see Additional Information for Canadian Residents within our Privacy Policy. 

Applicants in the European Economic Area, Switzerland, the United Kingdom, and Serbia: Please see Additional Information for Individuals in the European Economic Area, Switzerland, the United Kingdom, and Serbia within our Privacy Policy. 

Notice to Search Firms/Third-Party Recruitment Agencies (Recruiters): The Talent Acquisition team manages the recruitment and employment process for Acadia Pharmaceuticals Inc. (“Acadia”). Acadia does not accept resumes from recruiters or search firms without an executed search agreement in place. Resumes sent to Acadia employees in the absence of an executed search agreement will not obligate Acadia in any way with respect to the future employment of those individuals or potential remuneration to any recruiter or search firm. Candidates should never be submitted directly to our hiring managers or employees.