Senior Business Analyst

Company Description

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.

Job Description

At LDC, we’re looking for a Senior Business Analyst who will shape the way our business uses technology. You’ll be hands-on with system design, process improvement, and application management, all while making sure our teams have the tools and knowledge to succeed.

The Senior Business Analyst plays a pivotal role in the design, implementation, documentation, and training of LDC’s enterprise systems, processes, and business intelligence reporting tools. This position is responsible for mapping and documenting systems, business rules, and procedures, as well as researching, procuring, and maintaining software applications that drive business success. The role will establish application protocols, ensure usability, and provide internal consultation and training to enhance system efficiency and user experience.

Key Responsibilities (Not Limited To):

• Understanding and documenting current business processes
• Conducting gap analysis between the as-is and to-be processes, identifying gaps with existing system functionalities, reports and controls
• Running workshops to identify current and best-practice procedures
• Running training workshops with key stakeholders and end users
• Understand system functionalities and be able to recommend solutions and improvements
• Document requirement and functional specifications and work closely with the Business, Regional and Global IT teams and vendors to facilitate developments
• Responsible for level I and II Application support (recreate issues, test scenarios, manage short term and long term resolutions)
• Ensure Business incidents and requests are tracked in Service Now and the tickets are resolved within Service Level Agreement
• Report on Monthly incident and requests
• Act as first line support to the Business in case of issues during project and post go-live support
• Help to develop and manage key stakeholder relationships
• Manage after hours deployment of solutions to Production environment
• Support the Project Manager throughout projects (e.g. defining scope, estimating resource requirements, timelines)
• Contribute to regular project and business meetings, provide progress updates, report issues and risks

Essential skills & Experience

• 4+ years of experiences in a similar business or solution analyst role
• Strong critical thinking and problem-solving skills.
• Demonstrated knowledge of IT best practices and principles.
• Broad technical expertise in software, applications, and cloud technologies.
• Proven project management skills.
• Ability to work under pressure and meet tight deadlines.
• Excellent time management and prioritisation skills.
• Proficiency in data analysis and database queries.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to multitask and adapt in dynamic environments.
• Strong team collaboration skills.
• Past experience with a global IT organisation - desirable
• Hands on experience in Microsoft Power Automate and/or Python - desirable

Qualifications

• Bachelor’s degree in business, Finance, Economics, or Information Technology; or
• Undergraduate degree in Business Management, Business Analytics, or Information Technology; or
• Completion of a Business Analyst certification.

Additional Information

If you're interested in this exciting opportunity to join the Louis Dreyfus Company, please click 'APPLY NOW' to forward an up-to-date copy of your Resume.

Please note that you must be an Australian Citizen or have the right to live and work in this location to apply for this job.

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability

Sustainable value is at the heart of our purpose as a company.

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us