Business Performance Associate

Company Description

Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders

• Closing date: 10th October 2025. 
• Please note Rest does not accept speculative resumes from recruitment agencies 
• Rest will review applications prior to the closing date and may close the role earlier 

Job Description

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support more than two million members, with around $100 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

Supporting the Head of Business Performance, your role is vital in the optimisation of Rest's operational efficiency, improving client satisfaction through the delivery of customer initiatives, and supporting informed decision-making in a team of client services professionals.

You’ll collaborate with other cross-functional teams to ensure our business needs are understood through written and verbal communication and enhance the overall project experience by practicing the Agile Project Management Framework.

You’ll use data to identify improved sales, account management, and education reporting record-keeping opportunities. Your role involves effectively managing collaboration tools and CRM systems, ensuring data accuracy, and providing performance reports to drive Rest's growth, success, and exceptional value delivery to Members, employers and partners.

Key Accountabilities:

• Collaborate with internal stakeholders to gather and translate user needs into clear requirements and user stories.
• Support project management activities including scope, deliverables, risks, and timelines.
• Monitor and report on project progress to ensure timely and successful delivery.
• Assist in maintaining CRM and other systems for effective data flow, client tracking, and insights generation.
• Maintain performance reporting frameworks and support regular stakeholder reporting.
• Ensure data accuracy, integrity, and quality across systems through audits and validation.
• Collaborate with internal teams and external partners to manage and maintain accurate client data.
• Ensure client data is up-to-date, consistent, and accessible for informed decision-making

Qualifications

• IIBA® or similar industry standard certification preferred.
• Advanced diplomas or certifications in business management, data analytics, or project management can be advantageous.
• Demonstrated experience in a similar role.

Required experience, understanding or credentials including:

• Ability to understand business functionality and interdependencies.
• Ability to gather information to assist with writing business cases.
• Demonstrated experience in writing user stories and acceptance criteria
• Excellent communication, facilitation, consultation, negotiation and reporting/presentation skills, including the ability to influence people at all levels, and foster and maintain collaborative working relationships both within organisation.
• Ability to generate meaningful insights from complex data sets and present findings clearly and concisely.
• Proven ability to work under pressure, meet deadlines and prioritise workloads.
• Demonstrable experience working with excel and reporting tools such as Tableau and PowerBI.

Additional Information

Our benefits have been designed so you can tailor your experience with us and include:

• Personal and professional development opportunities 
• Hybrid working 
• Purchase leave scheme and gender neutral 16 weeks paid parental leave 
• Super Contribution Continuation for 12 Months of parental leave 
• Linkedin Learning 
• Income Protection Insurance 
• Rest Excellence awards (peer recognition awards based on Rest’s values and behaviours) 
• Rest Stops - meeting free breaks 

If you share our values, believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now.

Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.

We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.

Please note only people with the right to work in Australia will be considered.

*Funds under management as at 31 July 2025. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.