Concierge Supervisor

Company Description

At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.

Who We Are…

A sanctuary of style, Hotel Chadstone Melbourne MGallery offers the perfect luxury escape nestled close to the city of Melbourne and on the doorstep of Chadstone - The Fashion Capital. Our unique design marries both exclusivity and comfort allowing guests to feel a sense of home during their stay, whilst transporting them into a world of glamour and style. Five star luxury and opulence creates the perfect setting for our team to create special moments that our guests will remember forever. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.

Job Description

As Concierge Supervisor, you will assist the Head Concierge in overseeing the Concierge and Porter team, ensuring every guest enjoys a seamless and truly personalised luxury experience. You will lead the team each shift, creating memorable moments through thoughtful service, attention to detail, and authentic story-telling that connects guests with our hotel and the world-class Chadstone Shopping Centre.

Your leadership will set the tone for professionalism, warmth, and attentiveness, ensuring your team delivers experiences that are both polished and personal. This full-time role requires flexibility to work mornings and evenings across the 7 days.

Key Responsibilities:

• Support the Head Concierge by leading and supervising the porters during each shift.
• Welcome and farewell guests with genuine warmth, creating a memorable first and last impression.
• Assist guests with personalised recommendations, directions, and arrangements, enhancing their stay with thoughtful story-telling and insights into Chadstone Shopping Centre and the local area.
• Create authentic connections with guests, anticipating needs and exceeding expectations.
• Provide training, coaching, and feedback to the Porter team to ensure consistent luxury service delivery.
• Manage luggage handling, transportation arrangements, and valet services with efficiency and care.
• Ensure all guest requests are attended to promptly, with a focus on creating memorable moments.
• Maintain close communication with the Head Concierge and other hotel departments to ensure seamless operations.
• Oversee safety and security procedures relating to vehicles, luggage, and guest belongings.

What we can offer you...

• A fun work environment where your job is simply to make people happy!
• A genuine sense of community… our team is one big family.
• Share your love of Melbourne! Our guests want your insider-knowledge on what to experience when they visit this great city.
• Develop invaluable skills that you can use in all walks of life – customer service, communication, time management, problem solving and resilience!
• If hospitality is your thing, the career opportunities are endless as part of Australia’s largest hospitality employer, Accor.
• Be part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day.

Qualifications

• Previous experience in a Concierge or Front Office role within a luxury hotel environment.
• Full Victorian driver’s licence (essential).
• Proven ability to lead and motivate a team with professionalism and positivity.
• A passion for creating connections, telling stories, and delivering personalised guest experiences.
• Exceptional communication and interpersonal skills, with a polished presentation.
• Calm, confident, and composed under pressure.
• Availability to work a full-time roster including mornings and evenings across 7 days.
• What’s in it for you...

Additional Information

• Access to excellent benefits, including worldwide accommodation and food & beverage discounts, shopping discounts, free nights’ accommodation on your Accor anniversary, confidential employee assistance program, and discounted health insurance.
• Work close to home in Melbourne's South-East while avoiding the CBD.
• Career development and learning opportunities with Australia’s largest hospitality group, including industry-leading training through Accor Academy.
• Be part of a dynamic and supportive hotel team where your contributions are valued.

Apply now to become part of the story at Hotel Chadstone Melbourne MGallery. We can’t wait to welcome you!