Service Coordinator

Service Team Management Related:

 Promote PESUL Service Excellence, HSE Policies, and Ethical Standards.
• Respond to requests from our Service Team and Customers. • Provide Outstanding Customer Service by maintaining Integrity and a High-Quality Service Work Environment.
• Manage Service Team to provide optimum customer services. • Develop workflow for the service team. • Provide support of other groups and departments within the company and facilitate an attitude of teamwork at all levels.
• Work with the Branch Manager in monitoring project staffing requirements to ensure manpower utilization targets are achieved or exceeded.
• Assist in goal setting, skill enhancement, mentoring, and performance review activities for Service Personnel.
• Provide assistance to Branch Management in defining requirements for Service Personnel in the area of Technical Support and Safety Training. • Assist in interviewing and hiring new Service Professionals.
• Provide training, support, and guidance to Service Personnel to ensure timely and quality customer services.
• Identify and work with Branch Management to address Service Personnel concerns, complaints, and /or substandard performance.

Client Servicing Related:

• Plan, direct, and coordinate the daily activities of Service Technicians including Customer Calls, Scheduling, and Collection / Approval of Daily Service Technician Timesheets. • Develop Cost Estimates for Material and Labor needed for Service Jobs. • Open and manage Work Orders. • Monitor Service Work Progress to ensure that work is on schedule and on budget. • Develop strong Customer Relationships through the successful management of products and service delivery. • Contact Customers in the case of additional work required on project with details and extra cost information. • Provide effective Customer Service and follow-up as needed. Address customer enquiries, resolve issues, and obtain customer feedback proactively. • Meet with Customers to discuss their requirements and relaying those requirements to Management. • Respond to Callouts and Emergency Situations after regular business hours. • Solicit, coordinate, and maintain, 3rd Party Provider work as required. • While Parts Management / Coordination is not a primary component of this position, the ability to coordinate and assist Parts Department on Service Job related material is critical and expected. • This position will also work closely with the Parts Department and Service Administration to Close Work Orders and Prepare Invoicing to Customers. • Convey information regarding Job Costs, Material Concerns, and Work Progress to Management as requested. Requirements: • A High School Diploma or equivalent. • Previous Service Writer with Parts Experience is required. • Natural Gas Compressor Equipment / Manufacture knowledge is required • Extensive Waukesha and Ariel experience is ideal. • Strong General Computer Skills / Knowledge. • Proficient in Excel, Word, and Outlook. • Experience in Service / Parts Databases (JD Edwards, Oracle, Peachtree, Visual MFG, etc.). Propak uses Visual Manufacturing. • Familiar with Remote Server / Network Access. • Excellent communication, organizational, and customer service skills. • Demonstrated multi-tasking skills. • Detail Oriented. • Quick Learner. • Self-Starter. • Strong record keeping skills. • Demonstrated Successful Team Leadership and Coordination experience. • Clean Motor Vehicle Driving Record.

The above statements describe the general nature and level of work being performed. This position may perform other duties as assigned. Propak Energy Services (USA) Ltd offers competitive wages, with a full benefit package to include health/dental insurance, company matching 401K, sick pay, vacation pay, and holiday pay. Signing Bonuses and/or Relocation Packages are available for Qualified Candidates. Compensation is dependent on level of experience & certifications and will be discussed with candidates during the recruitment process.

Propak Energy Services (USA) Ltd (PESUL) is an equal opportunity employer. Qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, or any other legally protected status. EOE/M/F/D/V As a condition of employment, employees are required upon hire to sign a Drug-Free Workplace Agreement, a Conflict-of-Interest Agreement, and Confidentiality and Invention Agreement. The duties and responsibilities outlined in this document are not meant to be an exhaustive list but rather an overview of the job. The employee is responsible for completing all duties necessary to help fulfill departmental goals.