Director/Sr. Director, HUB & Patient Services

Mavericks Wanted

When was the last time you achieved the impossible? If that thought feels overwhelming, you might want to pause here, but if it sparks excitement...read on
 
In 2015, we pioneered a “moneyball for biotech” approach, pooling projects and promising early-stage research from academia together under one financial umbrella to reduce risk and unleash innovation. This model allows science and small teams of experts to lead the way. We build bridges to groundbreaking advancements in rare disease, and develop life-changing medicines for patients with unmet needs as fast as humanly possible. 
 
Together we define white space, push boundaries and empower people to solve problems. If you're someone who defies convention, join us and work alongside some of the most respected minds in the industry. Together, we'll ask "why not?" and help reengineer the future of biopharma.

What You'Ll Do

• Lead US patient access programs and vendors
• Work with the commercial team to continue patient access to Attruby®
• Oversee the integrity of all patient support programs
• Manage a team as required

Responsibilities

• Lead patient support programs under the branding of ForgingBridges™, which result in a positive customer experience
• Implement new access initiatives/programs
• Participate in the strategic planning for launch meetings, market access team meetings, and other opportunities to interact with management and senior management in the organization
• Partner with the Market Access Marketing/Brand Marketing team to identify promotional collateral that would provide value to the patient community
• Ensure programs and materials comply with direction from the Medical, Legal & Regulatory (MLR) and Promotional Review Committee (PRC)
• Manage day-to-day operations for fully launched patient support programs
• Oversight of contracts and partnerships with patient support program vendors (copay, free goods pharmacy, HUB, etc.)
• Create and coordinate a smooth communications handoff process between HUB, PAL, and FRM teams
• Monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure vendors are meeting goals
• Manage vendor business rules/operations procedure documents, including drafting, as needed, and partnering with legal/compliance for review and implementation
• Ensure program compliance with program business rules/operation procedures through regular auditing of cases/phone calls
• Coordinate weekly status calls and follow-ups with internal/external stakeholders
• Serve as a day-to-day liaison with field teams, marketing and sales managers, and other stakeholders, which includes resolving escalation issues
• Review and analyze data reporting from the vendors to identify issues, trends, and potential interventions to ensure program excellence
• Stay connected with BridgeBio Commercial Analytics and Commercial IT on the internal CRM reports and account activity tracking
• Serve as a backup to the Head of Patient Services to lead and make decisions on support programs and PAL operations
• Provide regular updates and analysis of patient programs to Senior Management
• Attend patient meetings and represent BridgeBio at industry conferences
• Other additional responsibilities may be assigned

Where You'Ll Work

This is a remote/San Francisco Office based position that requires up to 30% travel.

Who You Are

• Bachelor’s degree required; advanced degree preferred
• Minimum of 5 years of pharmaceutical or biotechnology industry experience in Patient access and support and/or related functions
• Experience negotiating and managing vendor contracts
• In-depth knowledge of patient services, HUB operations, and compliance requirements
• Strong communication and interpersonal skills with the ability to interact effectively with internal and external stakeholders
• Ability to travel up to 30%

Rewarding Those Who Make The Mission Possible

We have high expectations for our team members. We make sure those working hard for patients are rewarded and cared for in return. 

Financial Benefits:

• Market leading compensation 
• 401K with 100% employer match on first 3% & 50% on the next 2%
• Employee stock purchase program
• Pre-tax commuter benefits
• Referral program with $2,500 award for hired referrals

Health & Wellbeing:

• Comprehensive health care with 100% premiums covered - no cost to you and dependents
• Mental health support via Spring Health (6 therapy sessions & 6 coaching sessions)
• Hybrid work model - employees have the autonomy in where and how they do their work 
• Unlimited flexible paid time off - take the time that you need
• Paid parental leave - 4 months for birthing parents & 2 months for non-birthing parents
• Flex spending accounts & company-provided group term life & disability 
• Subsidized lunch via Forkable on days worked from our office

Skill Development & Career Paths:

• People are part of our growth and success story - from discovery to active drug trials and FDA pipelines, there are endless opportunities for skill development and internal mobility
• We provide career pathing through regular feedback, continuous education and professional development programs via LinkedIn Learning, LifeLabs, Spring Health & BetterUp Coaching
• We celebrate strong performance with financial rewards, peer-to-peer recognition, and growth opportunities

At BridgeBio, we strive to provide a market-competitive total rewards package, including base pay, an annual performance bonus, company equity, and generous health benefits. Below is the anticipated salary range for candidates for this role who will work in California. The final salary offered to a successful candidate will depend on several factors that may include but are not limited to the type and length of experience within the job, type, and length of experience within the industry, educational background, location of residence and performance during the interview process. BridgeBio is a multi-state employer, and this salary range may not reflect positions based in other states. Salary$215,000—$300,000 USD