Program Manager I, Product Ops

Make the product team more efficient by streamlining processes, standardizing planning, putting together onboarding training programs, and managing product reporting statuses to enable visibility across partners 

Track and regularly report on success metrics to measure portfolio performance and effectiveness in meeting goals and delivering results

Help develop documentation, operational playbooks and best practices to implement product strategy

Help drive projects and coordinate across stakeholders as needed to ensure the right resourcing, execution and communications are in place to deliver results

Manage and optimize the product tools stack, including emerging AI tools, to support Product Managers in getting their best work done.

Partner with Product/Engineering and cross-functional (e.g., Sales, Customer Success, Support) leaders to drive decision making and deliver on initiatives

Drive accountability and adherence to key processes and operational best practices 

Establish robust feedback loops across product, engineering and customers/customer facing teams 

WHO YOU ARE (Maximum 6-8 bullet point format outlining required & preferred skills)

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

• Required skills:
• 2+ years related experience as a program, project, product, or operations manager within a technology organization (or similar) with Bachelor’s degree  
• Able to simplify complex problems, remove obstacles, drive organization-wide impact, and advocate for alternative approaches that lead to team innovation 
• High technology curiosity, keen to understand and apply new tools, especially AI, to help teams do their best work.
• A skilled collaborator that has experience building effective partnerships across the team and multiple functions (including senior leaders and cross-functional partners) to execute programs effectively
• Able to communicate problems and their impact, and make the best decisions for the product development organization, favoring progress over process.
• A well-balanced combination of big-picture thinking, ability to thrive in ambiguity, exceptional problem solving skills and patience to teach others and uphold a high bar
• Preferred Skills:
• Experience with Agile methodologies in a SaaS environment a plus
• Experience with product adoption and design methodologies a plus

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits + Perks.   In accordance with OFCCP compliance, here is the Pay Transparency Provision.  United States Pay Range$95,000—$118,500 USD