Manager, Customer Success (EMEA)

Recruitment Fraud Alert

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.  

What To Know:

• Commvault does not conduct interviews by email or text.
• We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com 

About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

As a Manager of Customer Success, you will be responsible for building and leading a team of Customer Success Managers (CSMs) & Technical Success Manager (TSMs) who will own the overall customer relationships, becoming trusted advisors and ensuring the success of the post-sales partnership. Your primary goal is to ensure that your team enables customers to achieve greater success using Commvault’s technologies.

To excel in this role, you must be passionate about leading a customer success team, have exceptional collaboration skills, and be able to think critically and laterally. Your ability to provide detailed analysis and own action plans to mitigate risks will be crucial to the success of your region and the company.

What You Will Do:

• Customer Experience: Oversee the entire customer journey from onboarding through renewals, focusing on driving positive customer sentiment, high renewal rates (both Gross and Net), and managing the Regional Subscription Renewal business.
• Team Leadership: Build and lead a team of CSMs/TSMs who will own the overall customer relationships, ensuring they become trusted advisors and drive customer success.
• Customer Outcomes: Drive customer outcomes by demonstrating the value and return on investment (ROI) of Commvault’s technologies. Key performance indicators (KPIs) include onboarding, adoption, expansion, and renewals.
• Collaboration and Analysis: Foster outstanding collaboration skills within your team and with other departments. Think critically and laterally to provide critical data and insights back to the global business.
• Priority Management: Adapt to shifting business priorities and prioritize tasks appropriately and quickly.
• Business Health Analysis: Provide detailed analysis of the health of the overall business, own action plans in your region to mitigate risks associated with down-sell and churn.

What you will need to be successful:

• Experience: At least three years of experience working in a Customer Success Management role, ideally in a Data Management SaaS company.
• Leadership: Demonstrated experience leading Customer Success Managers in a SaaS or subscription enterprise software company.
• Strategy Execution: Proven ability to execute strategies and process improvements, translating them into initiatives and tracking successful delivery.
• Global Team Management: Demonstrated ability to manage global, distributed teams across different cultures and geographies.
• Leadership Presence: Strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams.
• Flexibility: Ability to respond flexibly to evolving business needs and deal with ambiguity.
• Collaboration: Ability to collaborate effectively across the organization, including with Product, Engineering, Account Management, Operations, Support, and external stakeholders.
• Autonomy: Capable of working independently to deliver on responsibilities and objectives.
• Interpersonal Skills: Excellent interpersonal skills and the ability to guide change and motivate various stakeholders, supported by strong communication, presentation, and influencing abilities.
• Organization: Highly organized with strong project management skills.
• Dynamic Environment: Ability to thrive in a dynamic, fast-paced environment, handling multiple tasks and priorities simultaneously.

Skills/experience that could set you apart:

• A background or experience gained within SaaS, Cyber Security or Cyber Resilience business.
• Fluency in English (written and verbal) along with another European language in either French, Italian or German is desirable

You’Ll Love Working Here Because:

• We offer an attractive compensation package
• Employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An all-embracing company culture, an opportunity to join our Employee Resource Groups 

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Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.

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