Senior Solutions Engineer

About the Role
We are seeking a Senior Solutions Engineer to own Sully.ai’s most strategic technical integrations with healthcare customers. You will serve as the technical quarterback post-sale—leading onboarding, adoption, and long-term expansion—while building the systems, processes, and playbooks that don’t yet exist. This role blends deep technical execution with customer-facing leadership, ensuring healthcare organizations not only adopt but scale successfully with Sully.ai.

About Us
👏 Team from OpenAI, DeepMind, NASA, GoogleX, Tesla, and 2 physicians: 6 exits, 2 IPOs.
🔥 Our model outperforms Claude, Gemini, and GPT-4.5 on clinical benchmarks.
📈 400+ healthcare orgs signed in 16 months.
⚡ $25M raised from YC, Amity Ventures, Sequoia scouts, and more.
🌎 $1T+ market opportunity. We’re going after all of it.

Key Responsibilities

• Lead onboarding, adoption, and expansion across enterprise healthcare accounts.
• Translate complex healthcare workflows into scalable technical solutions and integrations.
• Own high-touch customer relationships while building repeatable delivery playbooks.
• Design onboarding, training, and renewal systems from scratch.
• Partner with Product & Engineering to remove integration blockers and shape the roadmap.

Hard Requirements

• 5+ years in Solutions Engineering or post-sale technical ownership for complex B2B SaaS ($100K–$1M+ ACV).
• Hands-on technical experience with APIs, integrations, and scripting.
• Proven ability to operate independently in 0→1, ambiguous environments.
• Strong stakeholder management and executive communication skills.
• Track record building scalable post-sale processes, tooling, and KPIs.
• Experience in healthcare integrations, EHR workflows, or payer/provider systems.
• Background in early-stage startups (<20 employees, VC-backed).
• Entrepreneurial experience (founder, inventor, or product/process builder).
• Personally lead onboarding and adoption for top strategic accounts.
• Audit current integration workflows and identify process or tooling gaps.
• Define initial success metrics (NRR, adoption velocity, health scores).
• Success OKRs (90 Days)

Nice-To-Have

First-Month Focus

• Deliver measurable improvements in customer adoption velocity.
• Establish a scalable onboarding and expansion playbook.
• Partner with Product to drive roadmap impact through customer insights.

Culture Fit

• Persistent, driven problem solver
• Willing to push back on leadership to defend quality/timelines
• Thrives in high-ambiguity, fast-paced startup environments
• Why Join Sully.ai?
• 🔥 Shape the Future of Healthcare: Build category-defining partnerships that enable doctors to focus on saving lives.
• 📈 Early-Stage Impact: Join early and play a critical role in shaping our partnership roadmap and overall company growth.
• 🌎 Remote-First Culture: Work with a talented, mission-driven team in a flexible, remote environment.
• 💰 Competitive Compensation: Enjoy a competitive salary, equity, and the opportunity to make a real difference.
• 🏆 Solve Scalability Challenges: Tackle complex challenges in a rapidly growing company, driving impactful change in healthcare.

Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment.