MLS Data Services Coordinator

ABOUT LONE WOLFWe’re here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We’ve seen a lot of change over the past 30 years—but we’ve been here to support real estate from day one.
With the diverse landscape of the real estate industry, we want diverse talent! We want to celebrate each other’s individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.
JOB SUMMARY:We’re looking for a Data Services Coordinator to support our MLS Data Services team. In this role, you’ll manage incoming Salesforce cases, translate them into Jira tickets, and ensure they’re tracked through resolution. You’ll be the key point of contact for keeping stakeholders informed and workflows running smoothly.

What You’Ll Do:

• Intake and triage Salesforce cases into actionable Jira tickets
• Ensures accurate case-to-ticket translation
• Assign tickets to the right product lines and teams
• Monitor ticket/case progress, providing updates and escalating when needed
• Keep stakeholders informed with timely communication on status and timelines
• Contribute to improving workflows and reporting processes

What We’Re Looking For:

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint; SharePoint experience a plus)
• 1–2 years’ experience with Salesforce, Jira, or similar systems
• Strong attention to detail and organizational skills
• Excellent communication and problem-solving abilities
• Ability to manage multiple priorities in a dynamic environment