Technical Support Engineer (Blockchain & Backend Development)

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
As a Tier 3 Technical Support Engineer, you will resolve complex technical issues and closely collaborate with backend development teams. Your main focus will be expert-level troubleshooting, with additional opportunities to engage in backend tasks related to Java, Spring Boot microservices, APIs, and blockchain technologies.

Responsibilities:

•  Provide advanced (Tier 3) technical support, ensuring timely issue resolution or escalation.
• Collaborate closely with Tier 1 and Tier 2 support teams for efficient issue management.
• Work alongside backend developers to troubleshoot code-level issues, occasionally assisting in development tasks.
• Design and implement automation tools to streamline daily operations and minimize manual intervention.
• Create and maintain clear, accurate technical documentation and knowledge base content.
• Act as a liaison during critical incidents, working closely with development teams to diagnose and resolve issues promptly, ensuring 24x7 stability of our trading platform.
• Continuously explore new technologies and best practices to enhance support efficiency.

Requirements:

• Bachelor’s degree in Computer Science or a related discipline.
• 3+ years of experience in technical support, software development, SRE roles or relevant fields.
• Strong analytical and debugging capabilities, with exceptional real-time troubleshooting and diagnostic skills in large-scale trading systems and complex distributed systems.
• Familiarity with HTTP, TCP/IP, and web technologies.
• Proficient with Linux systems, Kubernetes environments, and CI/CD pipelines.
• Skilled in at least one programming language: Java, Python, or Rust.
• Experience with MySQL database operations and query optimization; experience with MongoDB or other NoSQL databases is a plus.
• Excellent interpersonal and communication skills, capable of directly engaging with customers and internal stakeholders.
• Fluent in English.

Preferred Qualifications
• Experience in Java and Spring Boot development.
• Experience working within microservices architectures and troubleshooting RESTful API integrations.
• Deep understanding of blockchain protocols is highly preferred.
• Passionate about and keenly interested in emerging technologies such as DeFi, Web3, and AI.

Team Growth Opportunities

• Our team consists of business specialists, infrastructure experts, system engineers, middleware engineers, and algorithm engineers, providing a unique opportunity to quickly grow into a full-stack engineering expert.

Why Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
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