Software Engineering Manager, AI Agents

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Bengaluru

Why This Role Matters

Lead the team building industrial scale AI agents that transform how Cloudflare supports millions of customers worldwide. This isn't research. Your team's code powers real customer interactions from day one, at global scale.

You'll assemble Cloudflare's cutting edge stack into production agents while building and mentoring a world class engineering team in one of the world's most vibrant tech hubs.

Your Impact

Team Leadership & Development

• Build, coach, and scale a team of 4 to 8 senior engineers
• Create structured mentorship programs and clear career pathways
• Foster a culture of continuous learning with skills focused development
• Champion diversity and build an inclusive team environment
• Conduct regular 1:1s focused on growth and professional development

Technical Excellence

• Drive architectural decisions for agent systems on Workers platform
• Set engineering standards for quality, performance, and reliability
• Own SLOs for latency, errors, cost, and success metrics
• Lead code reviews ensuring crisp PRs and comprehensive testing
• Balance innovation with pragmatic delivery timelines

Delivery & Execution

• Ship production features every two weeks
• Partner with Support, Success, Product, Security, and Data teams
• Drive metrics that matter: time to first response, resolution time, automation rate
• Implement robust on call processes with clear incident ownership
• Ensure transparent progress tracking with no mystery boxes

Technical Stack You'Ll Own

Your team will build on Cloudflare's global edge platform:

• Core Platform: Workers, Durable Objects for state management
• AI/ML Stack: Workers AI, AI Gateway, Vectorize for semantic search
• Data Layer: KV, R2, D1, Postgres for configuration and persistence
• Integration: Agent SDK, MCP, function calling, Queues, Pub/Sub
• Security: Zero Trust, WAF, API Shield, DLP policies

Must Have

• Proven track record leading engineering teams that ship production systems
• Strong experience with Cloudflare platform or similar edge/serverless architectures
• Deep understanding of modern agent patterns and LLM application development
• Excellence in TypeScript or Rust, with expertise in async, performance optimization
• Experience with AI/ML tooling: prompts, evals, safety systems, observability
• Track record of building high performing teams in India's tech ecosystem
• Ability to communicate complex technical concepts to diverse stakeholders

Nice To Have

• Experience with Workers AI, AI Gateway, and Vectorize in production
• Salesforce or Service Cloud integrations expertise
• Security depth: prompt injection protection, PII handling, secrets management
• Experience leading distributed or remote engineering teams
• Background in customer support or service automation domains

Why Join Cloudflare India

Global Impact from Bangalore: Your team's work will serve tens of millions of Internet properties across 300+ cities worldwide. Few companies offer the chance to build AI at this scale.

Career Growth Trajectory: As an early leader in our India AI initiative, you'll have exceptional visibility and the opportunity to shape Cloudflare's global AI strategy. Clear paths to senior leadership roles.

World Class Tech Culture: Work with cutting edge technologies in AI, edge computing, and distributed systems. We invest heavily in learning and development, with access to conferences, training, and mentorship from global experts.

Work Life Integration: Flexible hybrid model with state of the art Bangalore office featuring collaboration spaces, wellness facilities, and amenities. We understand the importance of balance.

Competitive Rewards: Industry leading compensation, equity participation, comprehensive benefits, and recognition programs that celebrate both individual and team achievements.

Leadership Philosophy We Value

• Empowerment over Control: Build autonomous teams that own outcomes
• Transparency in Communication: Clear information flow up, down, and across
• Continuous Learning Mindset: Stay curious, experiment, share knowledge
• Data Driven Decisions: Measure truth, iterate based on evidence
• Inclusive Leadership: Build diverse teams where everyone can thrive

Interview Process

Round 1: Leadership & Vision (60 minutes)

• Your approach to building and scaling engineering teams
• Experience with mentorship and career development
• How you balance delivery pressure with team wellbeing

Round 2: Technical Architecture (60 minutes)

• Design discussion: Building agents on Workers platform
• Deep dive into your experience with distributed systems
• Approach to technical debt and system evolution

Round 3: Team Collaboration (45 minutes)

• Cross functional partnership scenarios
• Conflict resolution and team dynamics
• Your experience driving engineering culture

Round 4: Values Alignment (45 minutes)

• Discussion with senior leadership
• Cloudflare's mission and your career goals
• Questions and next steps

The Opportunity

This is more than a management role. It's a chance to build the future of AI powered customer service while developing the next generation of engineering leaders in India. Your team will set the standard for how companies worldwide think about automated support.

Join us in revolutionizing how millions of businesses interact with Cloudflare. Build something that matters, with a team that will define the future.

Ready to lead the AI revolution from Bangalore? Apply now and let's build the future together.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.