Senior Product Manager – Data & Analytics

Level AI, founded in 2019 and backed by top-tier investors, is a fast-growing Series Cstartup headquartered in Mountain View, California. Our AI-native customer experience platform leverages cutting-edge technologies including Large Language Models to extract actionable insights from every customer interaction. This intelligence fuels deeper visibility, faster resolutions, and more personalized customer experiences.
Our platform is at the heart of everything we do — it’s how AI services are delivered and user experiences are made scalable and secure.
We are looking for a Senior Product Manager to join the Platform team and drive the evolution of the underlying systems that power Level AI’s product suite.You will be responsible for building the next generation of scalable platform capabilities. This is a mission-critical role for someone passionate about enabling internal teams and ensuring product stability at enterprise scale.

What You Will Do

• Define and execute the product roadmap for analytics and reporting, aligning with company strategy and customer needs.
• Partner with Engineering and Data teams to scale services that power large-scale AI workloads
• Translate complex data and usage patterns into clear business insights and KPIs for customers and internal stakeholders
• Drive the analytics experience for customers
• Define data governance, quality, and consistency standards in collaboration with engineering.
• Work closely with GTM and customer teams to gather feedback, validate value delivery, and drive value of analytics offering.

What We’Re Looking For :

• Bachelor’s degree in Computer Science, Engineering, MIS, or a related technical field
• 4+ years of product management experienceCuriosity with a strong bias for action. 
• Experience of building data centric products e.g., data platforms, analytics products
• Proven ability to work cross-functionally with engineering, design, customer facing teams and other product managers
• Excellent written and verbal communication skills.
• Strong collaboration with engineering, ML, data science & GTM teams. 
• Comfortable working with ambiguity and learning quickly in a dynamic startup environment

You’Ll Stand Out If You Have:

• MBA from a Top tier school with at least 2+ years of product management experience B2B/platform PM Experience
• Hands on experience with AI productivity tools
• Experience in a startup or high-growth SaaS environment0->1 product development experience
• Experience in the Contact Center, Customer Experience, or SaaS domain

Why Join Us?

• Join a rocket ship startup with a product-first mindset and one of the most adaptive AI platforms in the CX industry.
• Work with a mission-driven, world-class team of engineers, designers, and product leaders from Amazon, Google, Facebook, and Uber.
• Help build and shape the infrastructure that powers transformative AI products for some of the largest brands in the world.

Compensation

• We offer a competitive salary and equity package, standard startup perks, and the opportunity to create real impact in a high-growth AI company.