Business Ops Analyst

Job Details:

Job Description:

• Analyzes complex business problems and develops recommendations, gathers and clarifies business requirements, answers questions about data elements and how they relate to business processes and workflows.
• Works within the business process framework to decompose processes; analyzes, simplifies and optimizes processes based on findings.
• Organizes business design sessions and blueprinting to arrive at the future state tool, process and people design. Identifies automation opportunities and stays up to date on modern information technology (IT) tools and capabilities, coordinates with business and development team stakeholders whenever a new feature or update is added to a project.
• Relays client feedback, instructs the development team to make amendments and determines the feasibility of proposed features.
• Tests feature prototypes by involving clients and recording their experiences. Conducts user acceptance testing to determine whether the prototype meets the requirements of the project under consideration.
• Possesses strong communication and customer engagement skills, provides input to system design, making decisions for functionality and configuration, gauging and measuring data quality levels and providing troubleshooting support.
• On smaller efforts, performs the project management function, including scope, time, and quality (including data quality) management and may work on several applications, projects and programs simultaneously.
• Records, monitors and publishes critical project, program, process key performance indicators, documents progress and reports to senior stakeholders regularly. Reviews existing reports, metrics, makes recommendations to improve quality and efficiency of business processes, when applicable.

Qualifications:

Job Type:

Regular

Shift:

Shift 1 (China)

Primary Location:

Shanghai, China

Additional Locations:

Posting Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.