L2 Technical Support Specialist (Serbia, Hybrid)

Orion Innovation is a premier, award-winning, global business and technology services firm.  Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity.  We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.

Our client delivers a sophisticated Platform-as-a-Service (PaaS) solution that powers innovation across industries. As part of our growing technical support team, you’ll play a key role in maintaining and enhancing this complex ecosystem, ensuring reliability, performance, and customer satisfaction.

If you're passionate about solving technical challenges and want to contribute to a solution that’s making a global impact, this is your opportunity.

Key Responsibilities

• Provide expert-level technical support for software and hardware issues
• Troubleshoot and resolve complex incidents with precision and speed
• Maintain clear and detailed documentation of support cases and resolutions
• Collaborate with cross-functional teams to improve product functionality
• Perform system diagnostics and updates to ensure optimal performance
• Support and mentor Level 1 support staff, sharing best practices and knowledge

What We’re Looking For

Must-Have:

• 2+ years of experience in technical support or IT troubleshooting
• Strong problem-solving skills and attention to detail
• Excellent communication skills (written and verbal)
• Familiarity with remote desktop tools and help desk software
• A customer-first mindset and commitment to service excellence
• Good English level

Nice-To-Have:

• Experience supporting PaaS or SaaS platforms
• Knowledge of monitoring tools and diagnostic utilities
• Familiarity with ITIL practices or similar frameworks
• Exposure to cloud environments (AWS, Azure, etc.)

What We Offer

• Dynamic and supporting international teams.
• Regular assessments and performance reviews. You will have the opportunity for promotion, bonuses and a raise in accordance with the pace at which you develop and your
• Remote, hybrid or office work.
• 20-25 vacation days per year.
• Equipment for work, laptop and all necessary additions. Access to trainings and courses.
• Private health insurance.
• FIT Pass card for many sports’ facilities.

Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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