Analyst, Business Operations

​Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce. Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo, e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.
We’re hiring an Analyst, Business Operations (L3) to be a high-energy generalist who thrives in spreadsheets, turns messy data into clear insights, and helps operationalize projects that move revenue and customer outcomes. You’ll start by supporting high-priority carrier operations work (e.g., data pulls, analyses to reduce billing variances), then expand into strategic analyses and GTM process improvements, especially within our platform partner ecosystem. This is an excellent role for an early-career analyst who loves data, is curious, communicates clearly, and wants broad cross-functional exposure.

Shipping & Handling Responsibilities:

• First 90 days: get in, get oriented, ship value
• Own fast, accurate Google Sheets analyses and reports for carrier ops asks (think: data pulls, pivots, VLOOKUP/XLOOKUP, SUMIFS, basic modeling).
• Partner with Carrier Ops, Partnerships, Finance, and Data to triage and quantify billing variances; share your findings
• Document your work (inputs, queries/logic, outputs) and keep stakeholders updated with crisp async comms.
• Start learning to read SQL queries/Databricks notebooks (no pressure to write complex SQL yet).


• Months 3–12: broaden scope, own problems
• Drive structured analyses to support our XMS strategy (e.g., partner pipeline sizing, revenue/label volume opportunity, cohort and conversion, playbook experiments).
• Build lightweight dashboards/trackers (Sheets/Looker) that the team can trust and reuse.
• Help operationalize GTM projects: draft SOPs/playbooks/templates, coordinate cross-functional tasks, and close the loop with clear follow-ups.
• Propose small process improvements that remove toil, tighten data hygiene, or improve reporting quality.

Do You Tick The Boxes?

• Must haves:
• 1 - 3 years in an analytical role (consulting, biz ops, finance/FP&A, rev ops, product analytics, or similar).
• Google Sheets power user: pivots, lookups, array formulas, SUMIFS/COUNTIFS, filters, cleaning/joining, fast navigation.
• Evidence of basic financial/analytical modeling and business case writing.
• Strong written and verbal communication: you ask clarifying questions, state assumptions, and keep partners in the loop. You’re not afraid to ask the ‘dumb questions’
• Comfortable context switching and working cross-functionally in a remote environment.


• Nice-to-haves:
• SQL comfort (reading/editing simple SELECT/JOIN/WHERE) and curiosity to learn more; exposure to Databricks/Looker helpful.
• Experience building simple GTM SOPs/playbooks or standing up lightweight reporting.
• E-commerce/logistics familiarity is optional - no prior carrier background required.

What'S In The Shippo Package?

• Medical, dental, and vision healthcare coverage for you and your dependents. Pets coverage is also available!
• Flexible policy for PTO and work arrangement
• Two 1-week company shutdowns to rest and recharge (summer and winter)
• 3 VTO days for ShippoCares volunteering events
• Charity donation match up to $100
• Fun team events outside of work hours - happy hours, “escape room” adventures, hikes, and more!

Sail through the process:Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at accommodations@goshippo.com
Shippos in the wild:Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally.For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo perks still apply - including equity!). What we want to emphasize is that you can be successful at Shippo regardless of location.
We leverage AI to review all resumes during the application phase to ensure fairness, comprehensively evaluate each submission, and mitigate bias. However, all decisions at every stage of the process are made by a real person.