IT Field Support Technician

We are Oregon’s premier commercial general contractor, dedicated to delivering quality buildings that serve and enrich our communities. Our teams consistently bring their 'A' game to every project, establishing Kirby Nagelhout Construction Co. as the contractor of choice for complex, high-impact construction. From schools to resorts to fire stations, and everything in between, we take pride in creating memorable projects that stand the test of time.  

The IT Field Support Technician will be responsible for providing technical support and assistance. This role will interact with internal and/or external sources to resolve issues related to software or hardware. You will be a dynamic team member in tracking and managing of IT equipment, frequent set up and breakdown of job trailers (including printers, monitors, switches), help desk, and documentation control.

Essential Duties & Responsibilities

The essential functions include, but are not limited to the following:

• Provide additional helpdesk assistance to our Managed Services Provider in supporting software, hardware, computers, mobile devices, printers, and networking equipment
• Coordinate with our Managed Services Provider on helpdesk related tasks
• Determine the best solution based on the issue and details provided by employee
• Provide hardware support including the replacement of hardware components for equipment (LCD Screens, keyboards, trackpads, hard drives, batteries, etc) and mobile devices
• Maintain all inventory within the IT department
• Coordinate & assist in Project Mobilization including setting up internet contracts, assigning equipment, purchasing miscellaneous IT equipment, coordinating with our MSP, installing equipment onsite if necessary
• Identify and suggest possible improvements on procedures
• Other duties as assigned

Requirements

• High School diploma or GED
• College degree in computer science, network administration, or computer programming preferred
• Training or certification in information technology infrastructure, network administration, and computer repair beneficial
• Minimum of 2 years’ experience as a help desk technician or similar customer support roles
• Ability to diagnose and resolve basic computer technical issues
• Proficient knowledge with software management tools and techniques
• Fundamental knowledge of the following:
• Must be a self-motivated individual willing to learn and work in a fast-paced office environment
• Excellent communication skills
• Occasional travel to jobsites within Central Oregon required
• Current driver’s license and insurable driving record
• Windows 10/11, Windows Server 2019, Active Directory, Installing\Configuring printers and copiers, Office 365 Suite and the associated Management Tools, Remote Desktop. Networking, iOS Support

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. 

Benefits

Kirby Nagelhout Construction Company benefit offerings cover medical, dental, vision, a Flexible Spending Account (FSA), Health Reimbursement Account (HRA), One Pass, life insurance, mental health wellbeing, medical transportation, supplemental insurance for tough situations life throws at you, a generous 401k plan, and accrued paid time off (PTO).

Employment Eligibility & Relationship Disclaimer

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.